Digby Brown's Mission Statement
Our mission is
• To be recognised as the leading pursuer
personal injury practice in Scotland;
• To provide access to justice for victims of
accidents by the use of legal expertise,
an innovative approach to litigation funding,
excellent client care and the use of cutting
edge technology;
• To be an 'employer of choice' which invests
in the training and development of its staff,
supporting and encouraging them to realise
their full potential.
Our Values
In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success. The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.
Our four core values are: professionalism; integrity; compassion and respect.
What our values mean to us:
Professionalism
• Taking pride in adopting the right approach
• Aiming to be the best and get the best possible
result
• Technical excellence and attention to detail
• Placing high expectations on ourselves and
others
• Ensuring our processes are consistent and
deliver quality results
• Taking on board feedback and improving
• Enthusiastically encouraging colleagues to do
well and joining in their success
• Learning and sharing knowledge and ideas
Integrity
• Putting the clients' interests above our own
• Always being honest, trustworthy and ethical in
our conduct: a) with clients b) with colleagues
and c) the outside world
• Being true to the values that guide our day to
day decisions
• Being reliable and consistent in our approach
and dealings with others
• Helping to foster a culture of mutual respect
Compassion
• Taking the time to understand our clients’
needs and perspectives and those of each
other
• Fully committing ourselves to getting the best
possible outcome for the client
• Resilience in overcoming barriers put in place
by others to hinder the right result
• Shaping and managing our clients' expectations
and challenging them when necessary
• Doing what we can to make the clients'
experience a positive one Respect
• Treating everyone with courtesy
• Listening to people's opinions
• Understanding everyone is different and valuing
the difference
• Welcoming new members of the team and
making an effort to understand their role
• Remembering that we all have a life beyond
work
• Developing relationships with clients and
colleagues based on openness, trust, mutual
respect and integrity
Our mission is
• To be recognised as the leading pursuer
personal injury practice in Scotland;
• To provide access to justice for victims of
accidents by the use of legal expertise,
an innovative approach to litigation funding,
excellent client care and the use of cutting
edge technology;
• To be an 'employer of choice' which invests
in the training and development of its staff,
supporting and encouraging them to realise
their full potential.
Our Values
In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success. The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.
Our four core values are: professionalism; integrity; compassion and respect.
What our values mean to us:
Professionalism
• Taking pride in adopting the right approach
• Aiming to be the best and get the best possible
result
• Technical excellence and attention to detail
• Placing high expectations on ourselves and
others
• Ensuring our processes are consistent and
deliver quality results
• Taking on board feedback and improving
• Enthusiastically encouraging colleagues to do
well and joining in their success
• Learning and sharing knowledge and ideas
Integrity
• Putting the clients' interests above our own
• Always being honest, trustworthy and ethical in
our conduct: a) with clients b) with colleagues
and c) the outside world
• Being true to the values that guide our day to
day decisions
• Being reliable and consistent in our approach
and dealings with others
• Helping to foster a culture of mutual respect
Compassion
• Taking the time to understand our clients’
needs and perspectives and those of each
other
• Fully committing ourselves to getting the best
possible outcome for the client
• Resilience in overcoming barriers put in place
by others to hinder the right result
• Shaping and managing our clients' expectations
and challenging them when necessary
• Doing what we can to make the clients'
experience a positive one Respect
• Treating everyone with courtesy
• Listening to people's opinions
• Understanding everyone is different and valuing
the difference
• Welcoming new members of the team and
making an effort to understand their role
• Remembering that we all have a life beyond
work
• Developing relationships with clients and
colleagues based on openness, trust, mutual
respect and integrity
