Laser hair removal leaves burns and scarring to client’s legs
Miss M. went to her local beauty salon to receive laser hair removal treatment to her legs. She was a regular client at the salon and paid £400.00 for the treatment. The salon had recently replaced its laser machine and carried out patch tests to Miss M.'s legs. The patch tests revealed that the setting on the laser machine were too high. Following the tests, Miss M. returned to the salon for her treatment but no further tests were carried out and the treatment left her with burns and scarring to her legs. Miss M. complained and asked for her money back. The salon refused and she contacted Digby Brown. Despite various refusals to pay compensation by the Salon, Digby Brown managed to obtain her £6000.