Client unhappy with previous solicitor comes to Digby Brown Edinburgh

Man looking out to sea

A man injured at work transferred his case to Digby Brown's Edinburgh office after two frustrating years with a different firm of Solicitors and received a settlement many times more than what his original solicitors were prepared to settle for.

Mr M was injured at work while he was unloading a delivery from a lorry at a bakery in the North East of Scotland. The pallet truck he was using to unload the delivery was not working, a fact he logged in order to bring it to the attention of his employer.  As such, the pallet truck did not lower the pallet to the ground properly and the wheels of the pallet truck remained engaged.

As our client placed his pallet truck with the pallet onto the tail lift of the lorry and started to lower the tail lift to the ground, the pallet truck rolled free, striking Mr M. The impact knocked him off the tail lift onto the ground outside. He landed on the kerb and went over at an angle, sustaining soft-tissue injuries.

Following the accident at work, Mr M spent two years with a different firm of Solicitors handling his claim for compensation. During this period, his solicitor entered into protracted and fruitless correspondence with the third party insurers in an attempt to secure an admission of liability. This was despite having advised our client that they were experts in personal injury law.

At the time of Mr M's work accident certain regulations were in force to protect him when he was at work. His employer's breached those regulations and had no scope to escape liability. They were strictly liable for the work injuries sustained by Mr M and they had to compensate him, even if they denied liability.  Despite this, his previous solicitor advised Mr M that his case was likely to fail.

Immediately upon Digby Brown's Edinburgh office taking over the file, proper investigations into Mr M's injuries commenced. In the opinion of the medial expert which Digby Brown instructed to assess the compensation case, the soft tissue injury sustained when he went over on his ankle would cause him symptoms of pain for up to five years.

Workplace injuries like this affect individuals in many ways.  In this case, Mr M had difficulty bearing weight on his ankle after the accident and required two months off work, losing out on earnings as a result. He required help from his parents with personal care and day to day living activities and was unable to return to his pre-accident hobby of playing football.

Once we had established the full facts and commissioned proper medical evidence, court proceedings were raised and a compensation offer that properly and fairly reflected Mr M’s work injuries was received without the need for him to attend court.  In fact, Digby Brown settled the case for almost 6,000% more than the previous law firm's valuation of the case.

How did our client feel about the outcome?

He wished he had started his case with Digby Brown Solicitors from the very beginning.  It would have resolved without two years of unnecessary delay. He was grateful to Digby Brown for not giving up and successfully settling the case, even when his first solicitor thought it was a lost cause.

Learn more about clients we have helped after an accident at work or if you would like to speak with someone about an injury after an accident, call us on 0333 200 5925 or complete a brief enquiry form and someone will be in touch soon.


What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

  • 5 stars
    It has been a long 4 year process but amy Gannon a...
    Steven Follan -
  • 5 stars
    My case was a long drawn out case but Digby Brown ...
    Karen Collier -
  • 5 stars
    Absolute professional service from start to finish...
    Mr weston -
  • 5 stars
    I had to be encouraged to put in a claim. I was i...
    Lorraine Mcalpine -
  • 5 stars
    I would like to begin by saying a massive thank yo...
    Kieran Murdoch -
  • 5 stars
    I just can't thank Digby brown enough thier solici...
    mark thompson -
  • 5 stars
    Chris Ritchie provided an excellent service re my ...
  • 5 stars
    Thanks to Tanya Kaur for dealing with my personal ...
    brenda -
  • 5 stars
    Great service from Tanya Kaur at Digby Brown who h...
    Mr Smyth -
  • 5 stars
    I was in a car accident I contacted Digby brown Ma...
    Marie Milton -
  • 5 stars
    When I had my car accident I did not who to turn t...
    Sarah Davie -
  • 5 stars
    When starting with digby brown, it was easy and ac...
    Colette Hunter -
Woman getting legal advice from solicitor

Thinking of making a claim?

Digby Brown's highly trained and experienced team will give you all the support you need.

Piggby bank with money going into it

How your case is funded

Don't be worried about the cost of legal advice. We will fully explain how your claim will be funded.

Hands in the air to ask a questions

Frequently asked questions

Digby Brown are here to help. Here are some answers to some of your frequently asked questions.


0333 200 5926

Monday to Friday: 8am - 7pm 

Saturday and Sunday: 12pm - 4pm

(Please note, local rate, even from mobile)

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us