Deliberate policy by insurance companies to try and under-settle claims

Traffic on motorway

Our client was involved in a road traffic accident where another lorry collided with the rear of the lorry he was driving along the motorway.

He sustained a neck sprain, with referred symptoms into both upper limbs and a ligamentous strain to his right wrist.

His symptoms had largely resolved within 12 months but during this time he was restricted in the work tasks he could perform and what he was able to do at home such as gardening.

Personal injury claim for compensation

Our client contacted Digby Brown Solicitors to purse a personal injury claim against the lorry driver.

The lorry driver’s insurers admitted liability for the road traffic accident and the insurers initially offered our client £2,700 in settlement of his claim.

However, our solicitors are specialists in personal injury and advised our client that this offer was not a fair offer for his injuries and losses.

This offer was subsequently rejected by our client.

Personal injury claim raised in court

A court action was then raised to secure fair and just compensation for our client.

Litigation in court can be costly but using our no win no fee funding, Compensate, our client did not have to worry about the expense or pay for these costs.

The insurers then made a formal offer of £3,500.

Insurance company continued to try and under-settle the personal injury claim

On the basis that the insurers were attempting to under-settle the case, Digby Brown’s personal injury solicitors ran this case to Proof to further pressurise the insurers to make the best offer to compensate our client.

In the end, our client was awarded over £4,000 by the insurers - with interest.

Our client said: “Thank you for handling the claim and for your guidance and support. Much appreciated.”

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Trustpilot rating
based on 1,572 reviews
  • Trustpilot rating
    based on 1,572 reviews
  • 5 stars
    Great service from start to finish, Ryan(Kirkcaldy...
    Connor -
  • 5 stars
    I had the pleasure of having Kirsten from Dundee d...
    Nicole Reilly -
  • 5 stars
    I highly recommend Digby brown solicitors in Kirkc...
    K Shannon -
  • 5 stars
    First time I’ve had to use a company like this and...
    Mr Craig Smith -
  • 5 stars
    Very helpful and successful resolution of our case
    Raymond Booth -
  • 5 stars
    Couldn't fault the service. Ryan Smith at Kirkcald...
    Mrs Brown -
  • 5 stars
    It was a great experience to be represented by Dig...
    KasiaEm -
  • 5 stars
    Highly recommend! Couldn't have asked for a better...
    Nat Buchan -
  • 5 stars
    Very supportive team (Gayle McGinn was the main co...
    MarkR -
  • 5 stars
    I cannot fault the service given to me by my solic...
    Mr R Wallace -
  • 5 stars
    Craig Brown at DB Dundee was amazing throughout th...
    Catrina Lake -
  • 5 stars
    Chris has dealt with my case for 2 years and I hav...
    Lisa -
Woman getting advice from solicitor

Thinking of making a claim?

Digby Brown's highly trained and experienced team will give you all the support you need.

Piggby bank with money going into it

How your case is funded

Don't be worried about the cost of legal advice. We will fully explain how your claim will be funded.

Hands in the air

Frequently asked questions

Digby Brown are here to help. Here are some answers to some of your frequently asked questions.


0333 200 5926

Monday to Friday: 8am - 8.30pm
Saturday to Sunday: 12pm - 4pm

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us