Don't DIY your personal injury case

Car In Front Braking in Traffic

A 70 year woman from Glasgow was involved in a road traffic accident when she was on a double decker bus headed to Aviemore.

The driver responsible for causing the accident emerged from a give way junction when it was not clear to do so; hitting the bus. She suffered soft tissue injuries to her neck and back meaning that she has had to give up her beloved hobby of swimming, as well as rely on others whilst her injuries healed.

“I was devastated. It breaks my heart that I can no longer swim anymore. I was used to doing everything for myself but the accident stole my independence from me. I remember lying in my bed at night crying, it was a really difficult time.”

She originally pursued the personal injury claim herself. The defending insurer sent her to see a GP 'expert' for her medical report but the appointment lasted less than five minutes and the subsequent medical report was pretty brief. Most importantly, the report did not contain a prognosis period as to how long it would take for her injuries to resolve.

The insurer offered her £3,000 on the basis of this report and from here, she decided to take some legal advice.

She came to Digby Brown for legal help and the case was assigned to our Glasgow office. From here, we instructed a Consultant Orthopaedic Surgeon and a Consultant Clinical Psychologist as well as a Consultant Ophthalmic Surgeon.

We discovered she had lost around 90% of the vision in her left eye shortly after the accident which we thoroughly investigated. We instructed a Consultant Ophthalmic Surgeon to find out if this was caused by the accident and they determined it was not. 

“I couldn’t believe the difference with the medical reports. The experts Digby Brown sent me to were much more detailed and thorough than the defender's GP expert.”

We submitted a revised valuation to the insurer but they failed to respond. As a result, we raised the case in court but before it was due to be heard, the case settled for £8,500.

“Sam Boyce at Digby Brown was just exceptional. I couldn’t fault Digby Brown - the service was first class.”