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Defective product causing injury or harm - your rights

If you have been injured, harmed or fallen ill as a result of a product which in some way is defective you are entitled to make a compensation claim. 

Digby Brown has acted for many people over many years who have been unfortunate enough to be harmed by a faulty, and in many cases, highly dangerous product.

Making a claim against a company

You should always make a claim against a manufacturer when a product is dangerous.

The legal process will firstly bring it to the attention of the manufacturer that their product has a defect, and secondly ensure that any manufacturer takes steps to either sort the problem and/or if it a common fault a recall notice can be issued.

These actions should help to prevent the circumstances of your accident happening to others.

Digby Brown Product Liability lawyers act for victims of defective products

Digby Brown’s specialist product liability lawyers are representing a number of clients affected by defective Russell Hobbs irons. Individuals were left with burns and other injuries due to the flex on some models failing, causing the iron to catch fire while in use. 

Since Digby Brown began acting for affected clients, Russell Hobbs have agreed to recall 15 different models of the irons in question.

The Consumer Protection act of 1987 states that if a product causes a personal injury and the injury was not caused by misuse, you have the right to claim compensation against either the manufacturer or retailer responsible. In certain circumstance a claim can be made even if you did not buy the product.

How are cases funded?

We offer a complete funding and insurance package through our litigation funding company, Compensate. This gives our clients access to justice with no financial risk.

No win no fee personal injury solicitors

The expression “No Win – No Fee” is often used in personal injury cases.  It is used as a way of funding a compensation claim where the accident victim does not have the means to pay for the costs involved as the case progresses. 

A number of solicitors are prepared to handle personal injury cases on a “No Win – No Fee” basis but very few are able to offer their clients complete protection if the case is unsuccessful. 

In that event, the client could end up being liable for many thousands of pounds in legal expenses or the case won't be fully investigated and therefore likely to under-settle.

Compensate 'no win no fee' funding

Digby Brown has its own funding company, Compensate, which provides the funding to allow the case to be fully investigated, employ the best experts surrounding the circumstances of the accident and/or injuries sustained and where and if necessary go to court.

If for whatever reason the case is unsuccessful, Compensate pays all your legal expenses and those of your opponent – you pay nothing

On average our clients receive over 3 times the pre-litigation offer

Because of Compensate funding Digby Brown's success rate is extremely high and on average our clients receive three times the pre-litigation offer.

In the event the case is successful, a small percentage of your damages will be deducted with VAT to pay for this service. The percentage which Compensate will charge depends on the degree of risk involved. We believe that this is the fairest method of giving clients access to justice whilst ensuring their cases are fully investigated, prepared and funded.

Don’t take our word for it, just read many of the court decisions and case studies on our website, or watch Joanne's story.

Beware of compensation offers which may be too good

We know you will have seen many adverts offering 100% compensation or telling you that you will not lose any of your compensation, however we believe there are a number of problems with companies that do this.

  • How do they make their money if they don’t charge you anything?
  • If they aren’t taking any money from you, the client, what incentive do they have to ensure you receive the right level of compensation, appropriate to the injuries you have sustained?
  • Fully preparing a case, finding out exactly what happened and what the consequences of your injuries may mean in the long term, is expensive, how do they do this properly?
  • If they aren’t fully preparing these cases will they just accept the first offer they are given on your behalf by the Insurance company?
  • It makes simple business sense, the less work they do the higher their profit margin is - they simply have no incentive to work harder on your behalf.
  • These adverts in the main are from English firms on national television which operates in a different way and therefore wouldn’t apply to a Scottish person.

We know from the many client cases we mandate from other firms of solicitors (in the main at the request of the client who is extremely unsatisfied with the service received for the other firm) that many shortcuts are taken in preparation and that the first offer received is being recommended for acceptance, regardless of the value. 

Getting something for nothing is usually the first sign of poor service.

Correct level of compensation with Digby Brown

Our experience and statistics show time and time again we will achieve the correct level of compensation which will be substantially more than the insurer is initially prepared to offer.

Even after we have deducted our percentage as a success fee you will gain considerably more than you would have achieved using a 100% compensation model.

Contact Digby Brown's personal injury solicitors

We have offices across Scotland in Glasgow, Edinburgh, Dundee, Kirkcaldy, Inverness, Aberdeen and Ayr.

For further information about no win no fee, or anything else, call us on 0333 200 5925 or fill in our enquiry form below and someone will get back in touch with you.

Contact our specialist product liability lawyers

If you would like to speak to someone about your circumstances you can either fill out a short enquiry form or call us directly.

0333 200 5926

Monday to Friday: 8am - 8.30pm
Saturday to Sunday: 12pm - 4pm

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

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What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Trustpilot rating
based on 1,572 reviews
  • Trustpilot rating
    based on 1,572 reviews
  • 5 stars
    Very helpful and successful resolution of our case
    Raymond Booth -
  • 5 stars
    Having suffered a sore burn to my face following a...
    Lynsey Beveridge -
  • 5 stars
    I couldn't be happier with the outcome that Jennif...
    Danni -
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    I would definitely recommend this company as their...
    KAYLEIGH Mc -
  • 5 stars
    Couldn't be more happier with the experience with ...
    Lynne Mccabe -
  • 5 stars
    I am so glad I picked Digby Brown in regard to my ...
    Demi -
  • 5 stars
    Excellent. Extremely Helpful!
    Stephen -
  • 5 stars
    Fantastic firm. James Stephen dealt with my claim;...
    Margaret Pollock -
  • 5 stars
    I dealt with Jennifer Watson she was very professi...
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    I just feel my case was handled professionally fro...
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    I had just made a claim through the legal Beauty c...
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  • 5 stars
    I would like to thank Chantelle Robertson for her ...
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