Mission Statement - Digby Brown Solicitors
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Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1439 reviews
previous
  • First class service.
    Jimmy Ritchie - 11 Mar 2019
  • Excellent, professional and trustworthy reliable service. Constantly kept us up to date with proceedings,...
    ICEPOL - 08 Mar 2019
  • My case for compensation, after being knocked down by a car on a pavement, has been very successfully...
    Lorna - 08 Mar 2019
  • I used Digby Brown after I had an accident at work and am delighted with the way the case was handled...
    evelyn - 06 Mar 2019
  • I have used Digby brown twice now and i cannot fault them,I totally recommend them 100%.
    Melissa Holbrook - 04 Mar 2019
  • Cannot fault the service - would highly recommend.
    Joan - 03 Mar 2019
  • I was unsure at first whether to make a personal injury claim after having laser treatment which went...
    Emma - 28 Feb 2019
  • Digby Brown’s service was brilliant right from the beginning, always keeping me updated by sending...
    Rebecca - 28 Feb 2019
  • Outstanding service from start to finish and I come away with much more than expected thanks to the...
    Stephanie - 28 Feb 2019
  • Only took 1 phone call and they had sorted everything out for me well recommended and always kept me...
    Alan - 28 Feb 2019
  • I contacted Digby Brown due to an accident at a holiday park that was clearly due to negligence on their...
    Hazel - 28 Feb 2019
  • I used Digby Brown and found the expierance stress free.I was kept well informed at all stages for my...
    michael keenan - 27 Feb 2019
  • Professional but friendly. Helpful and insightful. Kept us up to date with what was happening. I\'d be...
    Elaine McCann - 27 Feb 2019
  • Louise was fantastic, extremely helpful, friendly and professional! Thank you!
    Karen - 27 Feb 2019
  • Did a great job
    Catherine - 27 Feb 2019
  • I had a accident last year and called Digby Brown Solicitors. They were Professional, Reliable, and very...
    Lesley - 27 Feb 2019
  • I was worried the experience would be daunting but the solicitor Chris Stewart and Alison Shaw we’re...
    Mrs Gray - 27 Feb 2019
  • Very helpful and knowledgeable staff from start to conclusion. Totally thorough and professional service.
    Mrs Rose Hewit - 27 Feb 2019
  • Excellent service from digby brown, Gail handled the claim professionally and I was always kept up to...
    Laura - 15 Feb 2019
  • I would highly recommend Digby Brown especially Lynne Kerr who dealt with my case always keeping me informed...
    Helen Johnston - 14 Feb 2019
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