Mission Statement - Digby Brown Solicitors
03332005926
(local rate, even from a mobile)

Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one Respect 
  • Treating everyone with courtesy 
  • Listening to people's opinions 
  • Understanding everyone is different and valuing the difference 
  • Welcoming new members of the team and making an effort to understand their role 
  • Remembering that we all have a life beyond work 
  • Developing relationships with clients and colleagues based on openness, trust, mutual  respect and integrity

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1399 reviews
previous
  • I would recommend Digby brown to anyone they will help you in every way they can 😊
    William - 19 Jan 2019
  • Absolutely tremendous service from start to finish.
    Amy was very professional and kept me updated every...
    Fraser Spud Stewart - 18 Jan 2019
  • First class.
    Janusz - 16 Jan 2019
  • The whole lasts a long time but they are very meticulous and professional.
    Peter - 16 Jan 2019
  • I have never done anything like this before but after meeting Amy she put me at ease .Amy did everything...
    Michael - 14 Jan 2019
  • Very Good indeed. Caseworker was always helpful. Process was long but thorough, and we got there in the...
    J Scott - 12 Jan 2019
  • Always hearing radio ads for digby brown? So when i was unfortunate to be involved in a road traffic...
    David Orr - 11 Jan 2019
  • Digby Brown were recommended to me and I have got to say I was not disappointed. Right from the start...
    Paul - 10 Jan 2019
  • I recently used Digby Brown solicitors in Edinburgh due to a car accident. I was allocated Beate Mcburnie...
    James - 10 Jan 2019
  • No hassle and minimum required, best company ,they do what they say would recomend to anyone ,thanks...
    Sairagh Adams - 10 Jan 2019
  • I had issues with my employer. I recieved a report from susan, and this woman has been my rock through...
    Kristina Thomson - 08 Jan 2019
  • I have had digby & brown work for me for over a year for a dodgy tattoo claim...
    Case got settled after...
    Elizabeth Brydon - 07 Jan 2019
  • Great service by Adelle, always kept my informed and offered great advice. More than happy with the service
    Tr1athlon - 18 Dec 2018
  • Great experience, hassle free and always kept in the know by Karen. Cannot fault the service.
    Ross Brown - 17 Dec 2018
  • I was so impressed by the care and professionalism of Digby Brown. Claudia Dealt with the claim and ...
    June Mclaren - 17 Dec 2018
  • Very happy with the service provided. I was given regular updates and support with any queries I had...
    Anna - 16 Dec 2018
  • Very professional in dealing with an employment issue for me.
    Fiona Pratt - 15 Dec 2018
  • excellent service if I need help again you will be my first and only choice.
    David - 14 Dec 2018
  • Digby Brown dealt with my daughters compensation claim from the school bus crash that she was involved...
    Tracy - 13 Dec 2018
  • Excellent service, not got a bad word to say about them. Hopefully don’t have another reason to use...
    Andrew - 13 Dec 2018
next