Mission Statement - Digby Brown Solicitors
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Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1499 reviews
previous
  • I dealt with Karen from the first day I contacted digby brown and she made the whole process seamless...
    Rachel Higgins - 23 May 2019
  • Great service.l can thoroughly recommend this company .
    C NISBET - 20 May 2019
  • I chose Digby Brown because of their reputation and knew I would get great service. I was delighted with...
    James Stevenson - 18 May 2019
  • very help full
    john erskine - 18 May 2019
  • I had a recent road traffic accident in November. Sam Boyce from Digby Brown was such a help & coordinated...
    M Ballantyne - 16 May 2019
  • Excellent. Extremely Helpful!
    Stephen - 09 May 2019
  • I had a road traffic claim which was handled extremely professionally and to the highest of standards....
    Kayleigh Milazzo - 08 May 2019
  • Fantastic firm. James Stephen dealt with my claim; from the start, he was professional and compassionate....
    Margaret Pollock - 08 May 2019
  • I dealt with Jennifer Watson she was very professional and the service I received was top class.The outcome...
    Catherine Cummings - 07 May 2019
  • Excellent service, kept up to date on the progress of my claim. Very helpful and felt I could contact...
    Leigh ODonnell - 04 May 2019
  • Excellent service, staff constantly updating on my mother\'s case, successful outcome allowing her to...
    Jane - 04 May 2019
  • Asbestos claim
    Everything from initial contact to final settlement was handled very professionally and...
    Francis - 03 May 2019
  • Dealt with Andrew Bergin amazing from start to finish. Would highly recommend Andrew and the firm it’s...
    Michael Belcher - 02 May 2019
  • Compassionate service determined to do right by us.
    Keith - 02 May 2019
  • Took a while but got there in the end. My advisor was brilliant and kept me updated regularly. I am happy...
    Derek Mclatchie - 02 May 2019
  • Very good service
    Mr h - 01 May 2019
  • I just feel my case was handled professionally from start to finish. I was always kept up-to-date with...
    Drew - 01 May 2019
  • I would have given up claiming for my accident at work if I didn’t go to Digby Brown.
    It was great...
    Esther McGregor - 01 May 2019
  • Very good and would use again thanks
    David - 01 May 2019
  • Digby brown were brilliant at handling my case and would not hesitate to recommend them to anyone.
    Andrew - 01 May 2019
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