“I wish I had instructed Digby Brown from the beginning” | Digby Brown
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“I wish I had instructed Digby Brown from the beginning”

After Jacqueline Mills was injured in an accident, she contacted another Scottish law firm about making a personal injury claim.

This firm failed to progress the case after the insurer denied liability for the accident saying they weren’t to blame. Ms Mills’ previous solicitors were unwilling to go to Court for her.

“I was really frustrated with the solicitor I had – they never got back to me and I was constantly chasing him for information. There was endless delays and they were very unprofessional. After hearing Digby Brown’s name, I decided to get in touch and it was like night and day.

“Straight away it was clear Digby Brown were a very professional organisation and I was very impressed with the service, it was second to none.

“I don’t believe my settlement would have been as positive without their help.”

Elaine Barton, Associate at Digby Brown’s Glasgow office, has been specialising in personal injury law for over eight years and acted on Ms Mills behalf.

“It went from no communication to Elaine constantly keeping me in the loop so I always knew what was happening.

“From the very beginning she explained the whole process and I had peace of mind because I knew I wouldn’t be out of pocket for legal expenses.

“Elaine was very thorough preparing my case and I never felt like it was an inconvenience if I asked questions like before.”

Digby Brown’s funding model allows our lawyers to pursue a case in court where appropriate. After reviewing the previous solicitors file, we were confident that we would be able to establish fault for the accident. 

We advised the insurers of our involvement in the case and that we intended to raise a Court action to vindicate Ms Mills’ rights.  With our reputation as specialist lawyers in personal injury, the threat of litigation was enough to have the insurer in this case change their position, admit fault and pay the compensation owed in full of £29,000. 

“I would highly recommend Digby Brown to anyone pursuing an injury claim. Thanks to the hard work and efforts of Elaine Barton, I had a very successful outcome to my claim which exceeded my expectations.

“I am certain that the settlement Elaine achieved for me would not have been as positive had I remained with my previous solicitor. My case didn’t matter to them but it did to Digby Brown.

“My only regret is I wish I had gone to Digby Brown from the very beginning, it was a first class service and I honestly can’t thank them enough for what they’ve done for me.”

The case shows not only the benefit of having an experienced personal injury solicitor working on your behalf but also the benefit of having the protection offered by our funding company.  With the experience of Digby Brown and the backing of Compensate Claims Funding Limited, Ms Mills was able to pursue her case at no risk to her despite her original solicitors closing her file.



based on 1313 reviews
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  • Decided to contact them after a recommendation. Constantin was very pleasant to deal with, quick to update...
    Chris Quirk - 10 Oct 2018
  • Went with someone’s recommendation, and gillian did not let down, Can’t thank her enough she was...
    Savannah Sellars - 04 Oct 2018
  • Jennifer was fantastic dealing with my case never gave up hope in the 4 years and finally won thank you...
    Lauren Grubb - 01 Oct 2018
  • good!!!!!!!!!!!!
    Daniel - 30 Sep 2018
  • Gail McGinn was very professional from start of process to finish. Explaining everything clearly and...
    M Black - 25 Sep 2018
  • Had dealt with my personal injury claim which has spanned over a number of months. Couldn\'t fault the...
    DHERD - 25 Sep 2018
  • Digby Brown handled my case very professionally from start to finish and I have no hesitation in recommending...
    Customer - 25 Sep 2018
  • Digby Brown dealt with myself and my mum after we were in a car accident that wasn\'t our fault last year....
    Kaye Lindsay - 24 Sep 2018
  • I was knocked off my bicycle last year, I had my Britsh Cycling Insurance, was told to contact Digby...
    Paul Lynch - 20 Sep 2018
  • I contacted Digby Brown edinburgh for help regarding neglect of care of my late mother , fantastic service...
    Niki Naki Noo Noo - 19 Sep 2018
  • Professional help and advice, honest opinion and well done prediction, that\'s everything what made me...
    Agnieszka - 17 Sep 2018
  • Where great done everything for me kepted me in the loop with everything
    Robbie - 17 Sep 2018
  • i cannot fault these solicitors they helped me settle a car accident claim after nothing but problems...
    Lorraine - 17 Sep 2018
  • Szybka i profesjonalna pomoc ze strony Digby Brown. Podejście do klienta na bardzo wysokim poziomie....
    Jacek - 17 Sep 2018
  • I looked into a few companies before picking Digby Brown but one of the key factors was that they came...
    Craig brown - 17 Sep 2018
  • Things was really slow to begin with but then got a call from kimberley to say she was now taking my...
    John - 17 Sep 2018
  • Very professional service and advice throughout a complicated case. Thank you so much for all the help...
    Iain ross - 17 Sep 2018
  • Very good lawyers competent and worth recommending.
    Adam Muraszko - 17 Sep 2018
  • First class say no more
    ewen - 17 Sep 2018
  • First of all I would like to thank Chris Ritchie from the Dundee office he’s been very helpful and...
    Martin - 13 Sep 2018
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