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What COVID-19 means for your case

Digby Brown staff continue to work from home to help people access justice.

So while your legal advisor continues to progress your case, we thought we’d shed some light on the precise challenges impacting the justice system.

Why? Because we know “It’s the not knowing” that causes frustrations so giving you some insight, assurance and answers matters.

All our offices are closed to the public

We have a duty of care to staff and visitors so they will remain closed to the public until the restrictions allow us to return to the office. However, you can still reach your solicitor via email and if face-to-face chats are needed then video calls with WhatsApp, FaceTime etc can be used.

Civil Courts open

With civil courts still open cases will be able to proceed on a remote basis.

Your solicitor will be able to update you with any delays involving your case as well as the new procedure for virtual attendance should you be required to attend.

New clients – thinking of making a claim?

Our Legal Enquiries Team are still very much open, if you have an enquiry please do not hesitate to contact them to discuss your options. You can reach them at 0333 200 5925 (open 8am - 8pm Monday to Friday and 12pm - 4pm Saturday & Sunday).

Gathering evidence for your case

To successfully settle your case – and for the right amount - we need to gather supporting evidence. These include witness statements, police reports, medical evaluations, documents from your employer, etc.

Social distancing protocols make these kinds of things harder to gather but we continue to try to do things over the phone, via email or video conferencing where possible. Your solicitor will keep you posted and inform you of any update.

Medical reports

Being personal injury experts means we need access to your medical records to properly assess your injuries and value your claim. However with NHS staff rightly focused on tackling COVID-19 there are understandable delays in these records being sent from hospitals and GP surgeries. Your solicitor will keep you posted and inform you of any update.

Trials and judgements

If your case was meant to have a hearing during lockdown then this will be rearranged now that the courts are open. If your case has already had a trial (known as a ‘Proof’) and you were awaiting a judgement, then this may also be delayed.

We know – as if the legal process was already difficult enough!

Changing restrictions, social distancing and courts adjusting to new technology means there is only so much we can do because while our lives have changed, the legal system hasn’t and your case still needs to follow certain procedures.

We don’t want to add to your problems, we want to find solutions…so rest assured, we are doing everything we can to keep things moving but if COVID-19 restrictions hinder progress then we have no choice but to wait.

So to our clients, colleagues and peers – thank you for your patience and understanding as we try and navigate these challenges.

We’ll see you again soon.
Last reviewed 17 December 2021.

0333 200 5926

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Saturday and Sunday: 12pm - 4pm

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