What is the Procedure for Making a Claim? | Digby Brown Solicitors
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What is the procedure for making a claim?

First steps...get in touch

At Digby Brown we are aware that an accident can leave people feeling vulnerable and frustrated, which is why we have a highly trained and experienced team to give you all the support you need. The process of making a claim for compensation after a personal injury begins as soon as you get in touch so why not call us on 0333 200 5925 or fill in our brief enquiry form and someone will contact you.

Advice about your personal injury claim in Scotland

To begin, we will take details of the accident and you can speak to one of our experienced lawyers who will be able to give you initial advice on your personal injury claim. Personal injury law differs between Scotland and England so it is important to speak with Scottish solicitors about an accident that happened in Scotland.

Claim process and funding explained

Wherever possible, we like to follow up the initial conversation by arranging a face to face meeting with new clients. This gives the client an opportunity to meet the person who will be handling the case and it allows us to take a detailed statement about the accident and your injuries. Sometimes geographical difficulties make it difficult to arrange an immediate meeting, and in that event, we will take a detailed statement over the phone. If your injuries prevent you attending one of our offices, we will be happy to visit you at your home or in hospital.

At this first meeting we will explain exactly what steps we will be taking to get you the compensation you deserve. We will also let you know what you can do to help us. We will not charge for this initial meeting. We operate on a 'no win, no fee' basis and we will explain the funding of the case when we meet you. It is very important that if you have a previous medical history which may be relevant to the claim, you should tell us straight away.

Your point of contact at Digby Brown Solicitors

We are committed to using highly qualified and experienced lawyers right from the outset of every case.  Your solicitor will be your point of contact and keep you updated on the progress of your case.

Submit personal injury claim on your behalf

Following this meeting we will submit a claim on your behalf by writing to the person responsible for the accident telling them why we believe they are liable to pay you compensation. In almost all cases we will be dealing not with the person who caused the accident but with their insurers.

Personal injury settlements

We will need to obtain a medical report so that we can value your personal injury case properly before settlement (see What other expenses can I recover?). We will also calculate any loss of past or future earnings as well as any other head of claim that might apply for personal injury settlements.  Depending on the severity of your injuries, we may advise you to wait before getting a medical report if, for example, you are still undergoing treatment or awaiting an operation. In that event we really have to wait for your medical condition to stabilise but it may be possible for us to obtain an interim payment before the personal injury case is settled.

For additional help you may wish to view some of our case studies on specific injuries or types of accidents, alternatively we have a dedicated YouTube video Channel.

Will you need to go to court?

If the party responsible for your accident does not accept responsibility, we will raise a court action on your behalf. It is important to recognise that a majority of cases settle out of court but we will be in a position to take your case as far as necessary without you ever having to incur any financial risk.

Getting in touch with us

To start the process of making a claim, you can get in touch with us by calling 0333 200 9525 or by flling in our enquiry form.



based on 1419 reviews
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  • Excellent service from digby brown, Gail handled the claim professionally and I was always kept up to...
    Laura - 15 Feb 2019
  • I would highly recommend Digby Brown especially Lynne Kerr who dealt with my case always keeping me informed...
    Helen Johnston - 14 Feb 2019
  • Jennifer @ Digby Brown is so amazing and helped me very step of the way in my case . She kept me fully...
    Ms Lynn McCourtney - 14 Feb 2019
  • Amazing service I had never been in a situation like this before and wasn’t even sure about applying...
    Emma - 13 Feb 2019
  • Claire Thomson from Digby Brown Kirkcaldy done my claim, she done great, would recommend.
    Dwayne rowe - 11 Feb 2019
  • Exceeded my expectations, very good service.
    James - 05 Feb 2019
  • I highly recommend Digby Brown Solicitors to anyone who has been unfortunate to have experienced an accident...
    Marion Taylor - 29 Jan 2019
  • Excellent service from Digby Brown Jennifer who dealt with my case was brilliant form start to finish...
    Roseann Allan - 28 Jan 2019
  • I have no reservations what so ever in recommending Digby Brown Solicitors to anyone. Craig the solicitor...
    Sandra Brown - 28 Jan 2019
  • i would highly recommend Digby Brown to any one who may need a solicitor. From first meeting with Wendy...
    Ann - 24 Jan 2019
  • I am very happy choosing Digby Brown and will recommend 100%. Mr Donald Mackay took my case. As a student,...
    Mariela Bankova - 24 Jan 2019
  • Outstanding, proffesional, courteous, great communication and overall an exemplary service.Aleays updated...
    JOHN - 24 Jan 2019
  • First class service and result Excellent cooperation
    Elspeth - 24 Jan 2019
  • My lawyer was Hollie Dilasser in Edinburgh and she was amazing! In constant contact, so helpful, and...
    Alison Pilkington - 23 Jan 2019
  • Great service 👍
    James - 23 Jan 2019
  • An easy pleasurable experience with good advice. Thank you
    james Jackson - 23 Jan 2019
  • Digby brown handled my claim and got a satisfactory result. Well done would recommend them to all
    Harry Heritage - 23 Jan 2019
  • I approached Digby Brown after being knocked down on a pedestrian crossing and on the recommendation...
    Anonymous - 22 Jan 2019
  • really great service highly recommended specialy Magdalena Wlochal-Suchara
    Ella J - 21 Jan 2019
  • I would recommend Digby brown to anyone they will help you in every way they can 😊
    William - 19 Jan 2019
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