Digby Brown has been one of the success stories of the Scottish legal sector in the past decade – we now operate out of seven offices across Scotland, having tripled in size in the last nine years.
We are the only firm top ranked by Chambers and Legal 500 for personal injury work, which has been the case now for 13 years running. The Firm has also been voted Law Firm of Year in four out of the last five years at the Scott & Co. Legal Awards.
We have developed a reputation as a formidable court firm, focused on quality service for our clients and expertise in our people. We work in a distinctive way – what we do works and makes a difference in people’s lives.
Digby Brown is committed to being an employer of choice, which is evidenced by our competitive salary and benefits package, as well as the opportunities we provide for further development – a total of 14 of our NQs/Trainees have gone on to become Partners with the Firm.
No vacancies at this time.
Legal Enquiry Team Advisor
Full time & part time positions available
Competitive salary and benefits package
Dundee (Currently home working role due to Covid-19)
Digby Brown has been one of the success stories of the Scottish legal sector in the past decade – we now operate out of seven regional locations across Scotland, having tripled in size in the last nine years.
We are the only firm top ranked by Chambers and Legal 500 for personal injury work, which has been the case now for 14 years running. The Firm has also been voted Scottish Law Firm of Year in three out of the last six years.
Digby Brown is committed to being an employer of choice, which is evidenced by our competitive salary and benefits package, as well as the opportunities we provide for further development.
Vacancies have arisen for dedicated and hardworking individuals to join the Legal Enquiry Team in Dundee. Our Legal Enquiry Team are ambassadors of the ‘Digby Brown Brand’ and are our client’s first point of contact. They play a key role in promoting the Firm’s services to clients and delivering outstanding customer service.
The team operates from 8.00am to 8.30pm, Monday to Friday, and from 12.00pm to 4.00pm, Saturday and Sunday. A full time contract offers 35 hours per week and part time contract could offer approximately 20 hours per week, which can be made up via a variety of shift patterns (including evening and rotational weekend working).
Every shift brings new challenges and excitement, with every customer interaction differing from the next. We are looking for individuals who enjoy working collaboratively together to bring our ‘One Team’ value to life. To be successful in the role, you must display a passion for customer care and have the ability to empathise with our clients.
Key elements of the role include:
- Effectively able to manage a high volume of customer contacts in a multi-channel environment from both new and existing clients.
- Ability to manage a wide variety of complex cases and have strong attention to detail when maintaining client records.
- Ensure all communication (written and verbal) is handled accurately and professionally.
- Ability to diffuse conflict and handle sensitive client information.
- Maintain excellent levels of customer service to clients and referrers.
- Assessing the validity and merit of claims.
- Adhere to quality standards and ensure consistency in meeting individual/team qualitative and quantitative targets.
The successful candidates will possess strong communication skills, be able to adapt to different personality types and will have a strong sense of empathy. Previous experience of handling high volume email/telephone enquiries in a frontline environment is desirable, but full training and support will be provided.
Please note, part time candidates that are successful in securing a role will be required to undertake full time training initially, before proceeding to part time hours.
If you would like to apply for this post, please send your CV and covering letter to Amy McSorley by email at email@example.com as soon as possible.