Digby Brown LLP are a limited liability partnership providing legal services in Scotland and regulated by the Law Society of Scotland. We specialise in personal injury claims, employment and family law. This privacy notice relates to Digby Brown LLP and all wholly owned subsidiaries.
As an essential part of our business, we collect and handle the personal data of both clients and other individuals. Personal data is any information relating to an identified or identifiable living person. In this notice, we will refer to this data as personal information. We act as data controller in relation to the personal information that we collect and handle. We are registered with the Information Commissioner’s Office in the UK as a data controller.
This privacy notice tells you about how we collect, manage and share the personal information of both clients and other individuals. It also sets out the rights you have in relation to the personal information that relates to you.
We will review the terms of our privacy notice regularly to make sure that the notice is kept up to date and accurate. On that basis, we recommend that you check our privacy notice from time to time. The privacy notice will reflect when the terms of this were last updated.
If you have any questions about the terms of this privacy notice or our data protection measures, you can contact our data protection representative directly at:
Direct dial: 0141 566 9578
This policy applies to any person whose personal information we collect, use and share. This includes:
We collect personal information to allow us to:
There are a number of bases on which we process personal information. These are:
In certain limited circumstances, we may process personal information by consent. This will usually be because you have agreed to allow us to keep another person or organisation updated about the progress of the matter we are dealing with on your behalf. If consent is the only basis on which we are sharing personal information, you have the right to withdraw your consent to that processing at any time.
It is our policy only to process personal information by consent when there is no other lawful basis for that processing.
If we process personal information based on your consent, you have a right to withdraw consent at any time. However, as noted above, we do not generally process personal information based on consent.
To withdraw consent, please advise the solicitor dealing with your case that you wish to do so.
Because of the nature of the services we provide, the types of personal information we process is varied and the personal information we collect and process on you will depend on the business relationship that we have with you or the context in which we deal with you. For details of the personal information we process, please see the categories of individual below:
Personal information we may process about clients:
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We collect some special categories of personal data, but only in so far as this is essential to allow us to deal with cases on our clients’ behalf. Our legal basis for processing such information is that this is necessary for the establishment, exercise or defence of the legal claims we deal with on our clients’ behalf. The special categories of personal information concerned are:
In addition, we may collect details of criminal convictions, but only when this is essential to allow us to deal with cases on our clients’ behalf.
We do not currently carry out any processes that involve automated decision-making. If that changes, we will update our privacy notice to make this clear.
In providing services to our clients and in complying with our legal obligations, we may share the personal data that we obtain
In the course of pursing legal claims on behalf of our clients, we will pass on personal information to third parties. Details of the third parties who may receive your personal information for purposes listed as part of our processing activities are listed below.
We carry out very limited marketing activities. In relation to clients, this involves asking for feedback about the services we have provided. If you do not want to receive any further emails asking for feedback, you will be able to let us know when you receive the initial email request. You will receive no further emails of this type from us.
We will only pass the following client information to Trustpilot, the on line review website, if the solicitor dealing with the client’s case considers this appropriate. For details of the personal information passed to Trustpilot and what this information is used for, please see below.
Trustpilot will only contact our clients by email on one occasion to invite the client to submit a review of the service received from us. Our clients are not obliged to answer this email or to submit a review. After sending the client one email, Trustpilot will dispose of the data provided by us and will not contact the client again, unless the client has chosen to subscribe directly to Trustpilot.
We will process personal information for as long as is reasonably necessary to allow us to fulfil the purposes outlined in this privacy notice. The retention periods for personal information depend on the nature of the information and the purposes for which we have been processing this.
We will keep the personal information required in relation to our clients’ cases or claims for ten years from the conclusion of the case or claim in accordance with the guidelines set out by the Law Society for Scotland in relation to civil cases. In some cases, we will have a legitimate reason to retain personal information for a longer period.
This may be, for example, if our client is entitled to seek payment of a further sum in the future in relation to the same claim. If we have to retain personal information in relation to a client matter for longer than 10 years, we will review the position regularly to ensure that the personal information is kept for no longer than necessary.
It is important that the personal information that we hold about you is accurate and up to date. If your personal information changes, please let the person dealing with your case know as soon as possible so that we can update the details that we hold.
Data subjects have a number of rights in relation to the personal information that we hold:
If you would like to exercise any of these rights, please contact our data protection representative, whose details can be found in the next section.
If you wish to make a complaint about how your personal data is being processed by Digby Brown LLP or any third parties on our behalf, or you are not satisfied about how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Digby Brown LLP’s data protection representative. The details for each of these contacts are:
Supervisory authority contact details:
Digby Brown LLP:
The terms of this policy will be reviewed regularly and updated as required.