Workers in a warehouse
Workers in a warehouse

Enquiry Form


What is your enquiry regarding?*

A guide to warehouse accident claims

Warehouses should not be hazardous places to work; however, we know that accidents which could have been prevented do occur and the injuries sustained can be serious and have long-term effects. Digby Brown has years of experience helping employees who have sustained an injury during the course of their work – it shouldn’t happen, but it does.

Your employment status should not be affected if you bring a claim against your organisation or company. Your employer cannot sack you just because you are seeking financial compensation. Every business should have employer’s liability insurance which protects the company for when an accident happens, so it is the insurance policy not the business who will pay any damages you receive.

Sometimes it isn’t the employer who would be aware of the potential danger - a defective machine which has not been serviced properly, a colleague who isn’t following procedure and has left equipment lying about or racking which has become unstable overtime. Whatever the situation, if the injury has been because of a failing due to lack of maintenance, protective equipment, proper training or caused by someone else’s fault - then you have the right to make a claim.

The likelihood is that you aren’t able to work for a period of time and that has huge financial implications for you and your family.

People working in a warehouse

Your rights with warehouse accidents

Manual handling injuries are common in a warehouse environment either because of a single incident or the result of muscle damage caused by repeatedly lifting heavy or awkward packages over time. Insufficient training on how to lift objects without damaging your back is usually the cause and a compensation claim can therefore be brought against your employer.

The Health and Safety Executive confirms more than a quarter of accidents at work are associated with manual handling. But workplaces are now required to avoid hazardous manual handling operations where possible. The Manual Handling Operations Regulation 1992 and Lifting Operations and Lifting Equipment Regulations 1998 are in place for this very reason.

The Lifting Operations and Lifting Equipment Regulations 1998 set out health and safety requirements applicable to the use of lifting equipment. This includes ensuring equipment used for lifting is fit for purpose, clearly marked and (for many employers) subject to scheduled 'thorough examination'.

The four crucial steps that you need to take if you're involved in an accident at work.

No win, no fee personal injury solicitors

The expression “No win, no fee” is often used in personal injury cases.  It is used as a way of funding a compensation claim where the accident victim does not have the means to pay for the costs involved as the case progresses. 

A number of solicitors are prepared to handle personal injury cases on a “No Win – No Fee” basis but very few are able to offer their clients complete protection if the case is unsuccessful. 

In that event, the client could end up being liable for many thousands of pounds in legal expenses or the case won't be fully investigated and therefore likely to under-settle.

Compensate 'no win, no fee' funding

Digby Brown has its own funding company, Compensate, which provides the funding to allow the case to be fully investigated, employ the best experts surrounding the circumstances of the accident and/or injuries sustained and where and if necessary go to court.

If for whatever reason the case is unsuccessful, Compensate pays all your legal expenses and those of your opponent – you pay nothing

On average our clients receive over 3 times the pre-litigation offer

Because of Compensate funding Digby Brown's success rate is extremely high and on average our clients receive three times the pre-litigation offer.

In the event the case is successful, a small percentage of your damages will be deducted with VAT to pay for this service. The percentage which Compensate will charge depends on the degree of risk involved. We believe that this is the fairest method of giving clients access to justice whilst ensuring their cases are fully investigated, prepared and funded.

Don’t take our word for it, just read many of the court decisions and case studies on our website.

Beware of compensation offers which may be too good

We know you will have seen many adverts offering 100% compensation or telling you that you will not lose any of your compensation, however we believe there are a number of problems with companies that do this.

  • How do they make their money if they don’t charge you anything?
  • If they aren’t taking any money from you, the client, what incentive do they have to ensure you receive the right level of compensation, appropriate to the injuries you have sustained?
  • Fully preparing a case, finding out exactly what happened and what the consequences of your injuries may mean in the long term, is expensive, how do they do this properly?
  • If they aren’t fully preparing these cases will they just accept the first offer they are given on your behalf by the Insurance company?
  • It makes simple business sense, the less work they do the higher their profit margin is - they simply have no incentive to work harder on your behalf.
  • These adverts in the main are from English firms on national television which operates in a different way and therefore wouldn’t apply to a Scottish person.

We know from the many client cases we mandate from other firms of solicitors (in the main at the request of the client who is extremely unsatisfied with the service received for the other firm) that many shortcuts are taken in preparation and that the first offer received is being recommended for acceptance, regardless of the value. 

Getting something for nothing is usually the first sign of poor service.

Correct level of compensation with Digby Brown

Our experience and statistics show time and time again we will achieve the correct level of compensation which will be substantially more than the insurer is initially prepared to offer.

Even after we have deducted our percentage as a success fee you will gain considerably more than you would have achieved using a 100% compensation model.

Contact Digby Brown's personal injury solicitors

We have offices across Scotland in Glasgow, Edinburgh, Dundee, Kirkcaldy, Inverness, Aberdeen and Ayr.

For further information about no win, no fee, or anything else, call us on 0333 200 5925 or fill in our enquiry form below and someone will get back in touch with you.

Helping with your warehouse injury claim

The law is clear – if you have been hurt when at work because someone else was negligent then you are entitled to compensation. At Digby Brown your specialist warehouse accident solicitor will fully investigate your accident to ensure that the correct value of these losses is fully recognised and recovered.

Our job is to fully investigate what happened with your assistance to establish exactly what injuries you have sustained and what the short and long-term implications of those injuries are so as to fully calculate your loss.

If necessary, we will employ a range of medical and industry experts to build a full picture of the implications and consequences of the accident.  We will deal with your employer’s insurance legal provider to intimate the claim, discuss the case and agree settlement. If we cannot agree either who was at fault or the fair amount of compensation then we will consider taking the case to court.

We use our funding company Compensate to do this. Everything we do is on a “no win no fee” basis.  We will not ask you to pay for anything during the process and only on successful outcome will an agreed, at the start, percentage of your award be paid to Digby Brown (this will be no more than 20% including VAT). Remember you will never be asked to pay for anything during the case and if unsuccessful we carry all the costs, you pay nothing.

Our client, Mr Forbes, was left unable to work after suffering permanent damage to both legs when steel fell from a pallet while he unloaded a truck. His solicitor found the accident could have been prevented if an appropriate risk assessment and plan had been in place. Despite working there for 20 years, his employer offered a meagre sum of compensation - but after coming to Digby Brown, it settled for three times more the original offer.

Why choose Digby Brown for your warehouse compensation claim?

As Scotland’s largest specialist personal injury firm, we have the means to help you locally from any of our seven offices across the country. Our reputation is known throughout the legal community as we recover more than £100 million every year for clients.

Our expertise has been consistently recognised and top ranked by Chambers & Partners and The Legal 500 – the main guides for accessing legal support – for more than a decade. We have won many awards in Scotland for our Legal expertise and you can read more about why you would choose Digby Brown to help with your workplace injury claim on our Credentials page.

Holding employers accountable via civil claims helps improve safety standards across industries but more importantly it helps people and families get their lives back on track.

If you would like to talk to someone, simply call us on the number below, we are open 8.00am to 8.30pm Monday to Friday and 12 – 4pm at the weekends, or simply fill in an enquiry form and someone can call you back at your convenience.

Because it matters...

0333 200 5926

Monday to Friday: 8am - 8pm 
Saturday and Sunday: 12pm - 4pm

(Please note, local rate, even from mobile)

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Rated Excellent
based on 2,468 reviews
Showing our 4 and 5 star reviews.
  • Rated Excellent
    based on 2,468 reviews
    Showing our 4 and 5 star reviews.
  • 5 stars
    I reached out to Digby Brown about my accident at ...
    M arcin O -
  • 5 stars
    Saima Ali from Digby Brown's office in Ayr dealt w...
    Lynda Heinemeier -
  • 5 stars
    I had an accident at work in March 2022 and I con...
    Mary McMillan -
  • 5 stars
    I suffered an accident at work in 2018, I ended up...
    D Hus -
  • 5 stars
    Ewen the solicitor kept me up to date with phone c...
    customerjimmy -
  • 5 stars
    After an accident at work resulted in a crushed to...
    Bev Kotlewski -
  • 5 stars
    I felt dawn was very helpful and kept in contact w...
    Mr Kenneth Trainer -
  • 5 stars
    Fantastic Staff. Honest and straight foreward. W...
    Archie Glass -
  • 5 stars
    the solicitor I had was first class, always kept m...
    Mrs Patricia Campbell -
  • 5 stars
    Everything was taken care of very professionally a...
    Lorna -
  • 5 stars
    Firstly I would like to thank Louise McCulloch of ...
    Senga -
  • 5 stars
    Hello, first thank you again Mrs. Izabelo ???? ...
    Edeward pac -

Enquiry Form


What is your enquiry regarding?*