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Making a claim

At Digby Brown we understand that an accident can leave people feeling vulnerable and frustrated, which is why we have a highly trained and experienced team to give you all the support you need.

The process of making a claim can begin as soon as you get in touch, either by filling in our enquiry form or by phoning 0333 200 5925.

We will first listen to you to find out simply what happened and find out the extent of your injuries, before discussing how we can help.

Claim process

At this stage we will explain fully what will happen next, including how we will fund your case, using our No win No fee funding model, compensate. 

Wherever possible we like to follow up the initial conversation by arranging a face to face meeting with new clients.

This gives you the opportunity to meet the person who will be handling the case and it allows us to take a detailed statement about the accident and your injuries.

If your injuries prevent you attending one of our offices, we will be happy to visit you at your home or in hospital.

Making a claim for compensation

Following this meeting we will submit a claim on your behalf by writing to the person responsible for the accident telling them why we believe they are liable to pay you compensation.

In almost all cases we will be dealing not with the person who caused the accident but with their insurers.

We've helped thousands of people injured in an accident like you

Digby Brown is committed to helping people after a personal injury in an accident, we know this process can stressful but with our help we will make it as straightforward as possible.

Rest assured we have helped many other people in similar circumstances receive fair and just compensation. 

Detailed in clients we have helped are just a sample of the many case histories of people, like you, who have been injured and how, with Digby Brown’s help, have put their lives back on track. 

We are very proud of the written and submitted testimonials from past clients using our independent service Trustpilot.

Find out what others say about us on Trustpilot.

0333 200 5926

Monday to Friday: 8am - 8.30pm
Saturday to Sunday: 12pm - 4pm

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

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What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Trustpilot rating
based on 1,562 reviews
  • Trustpilot rating
    based on 1,562 reviews
  • 5 stars
    Highly recommend! Couldn't have asked for a better...
    Nat Buchan -
  • 5 stars
    Very supportive team (Gayle McGinn was the main co...
    MarkR -
  • 5 stars
    I cannot fault the service given to me by my solic...
    Mr R Wallace -
  • 5 stars
    Craig Brown at DB Dundee was amazing throughout th...
    Catrina Lake -
  • 5 stars
    Chris has dealt with my case for 2 years and I hav...
    Lisa -
  • 5 stars
    Digby Brown took all the stress out of the process...
    Gary Logan -
  • 5 stars
    Honest advice in a timely fashion.
    Rebecca Grice -
  • 5 stars
    a few months after my accident I took the advice o...
    Stuart Roy -
  • 5 stars
    From the beginning of when I had my accident to th...
    Kevin -
  • 5 stars
    Having suffered a sore burn to my face following a...
    Lynsey Beveridge -
  • 5 stars
    I couldn't be happier with the outcome that Jennif...
    Danni -
  • 5 stars
    Pursued a claim for my wife and I after a car acci...
    Mrs S Wishart -