Independent legal advice after accident results in 10 times the initial offer

Woman looking out of window

“I was taking my granddaughter home when I collapsed, my foot just gave way. There was actually a bevelled hole in the ground which caused me to fall.”

Pauline Hill was unable to walk home, and it was later confirmed that she had fractured her ankle.

“I was in a moon boot for five months, it was horrible and embarrassing – I had to rely on my family for help. 

“I was scared to leave the house in case I fell again and I was worried people would stare at me in this moon boot so I was in the house a lot.

“It was really hard not being able to go about and do normal everyday things like going to the shops and get a good night’s sleep.”

Pauline contacted with Midlothian Council about what happened and they put her in touch with their insurance solicitors. She completed a form and they offered her £1,000 in compensation.

“They weren’t interested in what I had to say and the offer didn’t sound right at all so I decided to get in touch with Digby Brown for a second opinion.”

The case was appointed to Claire Wilson, Trainee Solicitor in the Digby Brown Edinburgh office. She collected expert medical evidence and detailed investigations into what happened, proving Midlothian Council were at fault and therefore liable to pay compensation.

“I thought Digby Brown were excellent, they asked the right questions and explained what would happen next. They never kept me in the dark, Claire always emailed and phoned to let me know what was happening.”

In the end, our Edinburgh office secured over ten times the initial offer, settling the case for £11,094.

”I was really surprised, I didn’t expect to get so much more that the first offer. To think if I had just accepted that offer….

“I would say to anyone injured like I was to go to Digby Brown for legal advice – you can’t afford not to.”

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