Independent legal advice after accident results in 10 times the initial offer

Woman looking out of window

“I was taking my granddaughter home when I collapsed, my foot just gave way. There was actually a bevelled hole in the ground which caused me to fall.”

Pauline Hill was unable to walk home, and it was later confirmed that she had fractured her ankle.

“I was in a moon boot for five months, it was horrible and embarrassing – I had to rely on my family for help. 

“I was scared to leave the house in case I fell again and I was worried people would stare at me in this moon boot so I was in the house a lot.

“It was really hard not being able to go about and do normal everyday things like going to the shops and get a good night’s sleep.”

Pauline contacted with Midlothian Council about what happened and they put her in touch with their insurance solicitors. She completed a form and they offered her £1,000 in compensation.

“They weren’t interested in what I had to say and the offer didn’t sound right at all so I decided to get in touch with Digby Brown for a second opinion.”

The case was appointed to Claire Wilson, Trainee Solicitor in the Digby Brown Edinburgh office. She collected expert medical evidence and detailed investigations into what happened, proving Midlothian Council were at fault and therefore liable to pay compensation.

“I thought Digby Brown were excellent, they asked the right questions and explained what would happen next. They never kept me in the dark, Claire always emailed and phoned to let me know what was happening.”

In the end, our Edinburgh office secured over ten times the initial offer, settling the case for £11,094.

”I was really surprised, I didn’t expect to get so much more that the first offer. To think if I had just accepted that offer….

“I would say to anyone injured like I was to go to Digby Brown for legal advice – you can’t afford not to.”

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

  • 5 stars
    Car accident, where I was non liable but suffered ...
    Michael -
  • 5 stars
    Tanya Kaur was my solicitor that dealt with my cla...
    James Hughes -
  • 5 stars
    Laura Wilson was the solicitor for me in regards t...
    Iain -
  • 5 stars
    First class service from Sarah in the Inverness of...
    R M -
  • 5 stars
    After my car accident in March I contacted Digby B...
    Mrs Stewart -
  • 5 stars
    Following injuries sustained in a car accident, I ...
    AP -
  • 5 stars
    Dealt with David Henderson who was superb. He was ...
    Stuart Walton -
  • 5 stars
    I had my two front teeth broken by ceral product a...
    Michael Oconnell -
  • 5 stars
    I suffered both physical and mental trauma when I ...
    Kathryn Collyer -
  • 5 stars
    Following a slightly ‘tricky’ redundancy I decided...
    Susan Todd -
  • 5 stars
    many thanks for your help and the swift outcome, i...
    Ricky -
  • 5 stars
    My experience from start to finish was brilliant ....
    Kerry dickson -
Woman getting legal advice from solicitor

Thinking of making a claim?

Digby Brown's highly trained and experienced team will give you all the support you need.

Piggby bank with money going into it

How your case is funded

Don't be worried about the cost of legal advice. We will fully explain how your claim will be funded.

Hands in the air to ask a questions

Frequently asked questions

Digby Brown are here to help. Here are some answers to some of your frequently asked questions.


0333 200 5926

Monday to Friday: 8am - 7pm 

Saturday and Sunday: 12pm - 4pm

(Please note, local rate, even from mobile)

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us