Independent legal advice after accident results in 10 times the initial offer

Woman looking out of window

“I was taking my granddaughter home when I collapsed, my foot just gave way. There was actually a bevelled hole in the ground which caused me to fall.”

Pauline Hill was unable to walk home, and it was later confirmed that she had fractured her ankle.

“I was in a moon boot for five months, it was horrible and embarrassing – I had to rely on my family for help. 

“I was scared to leave the house in case I fell again and I was worried people would stare at me in this moon boot so I was in the house a lot.

“It was really hard not being able to go about and do normal everyday things like going to the shops and get a good night’s sleep.”

Pauline contacted with Midlothian Council about what happened and they put her in touch with their insurance solicitors. She completed a form and they offered her £1,000 in compensation.

“They weren’t interested in what I had to say and the offer didn’t sound right at all so I decided to get in touch with Digby Brown for a second opinion.”

The case was appointed to Claire Wilson, Trainee Solicitor in the Digby Brown Edinburgh office. She collected expert medical evidence and detailed investigations into what happened, proving Midlothian Council were at fault and therefore liable to pay compensation.

“I thought Digby Brown were excellent, they asked the right questions and explained what would happen next. They never kept me in the dark, Claire always emailed and phoned to let me know what was happening.”

In the end, our Edinburgh office secured over ten times the initial offer, settling the case for £11,094.

”I was really surprised, I didn’t expect to get so much more that the first offer. To think if I had just accepted that offer….

“I would say to anyone injured like I was to go to Digby Brown for legal advice – you can’t afford not to.”

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Trustpilot 4.5 stars
Rated Excellent
based on 1,615 reviews
  • Trustpilot 4.5 stars
    Rated Excellent
    based on 1,615 reviews
  • 5 stars
    Sam from Digby Brown handled my work accident case...
    Angela Sturgeon Boslam -
  • 5 stars
    Claire from Digby Brown has been handling a claim ...
    Lynda -
  • 5 stars
    I would like to thank Constantin Bedrule for the c...
    Babz -
  • 5 stars
    I contacted digby brown to help me with an acciden...
    Sandra Barrie -
  • 5 stars
    Having been injured in a cycling accident due to n...
    Doug Wilson -
  • 5 stars
    Service was prompt and very professional. I was ke...
    Martin -
  • 5 stars
    I have never made a claim before but this was defi...
    Stephen Boyd -
  • 5 stars
    Digby Brown are the go to team. Lee was more than ...
    Jack Knox Newell -
  • 5 stars
    I had the pleasure of having Rachel walker represe...
    Jordan McLaughlin -
  • 5 stars
    Craig was great kept me updated regularly with wha...
    Sandra Brown -
  • 5 stars
    Very thorough from start to finish. I had never ma...
    David -
  • 5 stars
    Excellent service from Jennifer Watson at the beau...
    Leighanne Love -
Woman getting advice from solicitor

Thinking of making a claim?

Digby Brown's highly trained and experienced team will give you all the support you need.

Piggby bank with money going into it

How your case is funded

Don't be worried about the cost of legal advice. We will fully explain how your claim will be funded.

Hands in the air

Frequently asked questions

Digby Brown are here to help. Here are some answers to some of your frequently asked questions.


0333 200 5926

Monday to Friday: 8am - 8.30pm
Saturday to Sunday: 12pm - 4pm

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us