Stage coach refuse to accept fault for accident claim

Car travelling along motorway with road works and average speed camera

James Cooper was travelling along the M74 when a Stage Coach bus failed to observe the contra flow in place due to road works and collided with his car, causing injury.

“The accident basically tore ligaments in my right shoulder. Because of the initial pain and restriction on what I could do physically, it meant I couldn’t be as active with my son as I wanted to be and I only have him every second week so that impacted on me a lot.”

Local accident solicitors compromised

Mr Cooper decided to pursue a claim after his injuries impacted on his time with his son. He initially contacted a local firm of solicitors about his road accident claim.

“The solicitor I went to wasn’t very helpful at all. After I first approached them, they came back a couple of weeks later and said they couldn’t take the case as they were also a solicitor for Stage Coach. They referred me to their sister company.”

The sister company had the case for almost a further 2 months but after they reviewed the CCTV footage of the accident, they determined that the bus wasn’t at fault, and Mr Cooper was, and closed the case.

“After that, I decided to go to Digby Brown for legal advice. I felt they were not fully considering my case as they should have been.”

Independent legal advice for accident claim

At Digby Brown, we do not act for companies to defend them against an accident claim. This means we are completely impartial and independent, and will represent our clients in the best way we can.

After Mr Cooper contacted our legal team at Digby Brown, we arranged a meeting with one of our accident claim solicitors, Elaine Smith, in our Glasgow office.

After reviewing the CCTV footage of the accident, we determined that the previous solicitors had not assessed liability properly despite having viewed the CCTV footage and raised proceedings against Stage Coach.

“I thought Elaine acted very professionally in the way she dealt with my claim, she reviewed the footage over and over again and kept me up to date with any changes going on with my case.”

Better outcome for accident claim with the right solicitors

Solicitors representing Stage Coach denied liability for the accident. They eventually conceded that they were at risk but insisted on contributory negligence stating Mr Cooper also contributed to causing the car accident.

The made an initial offer of £2,550 on the basis that Mr Cooper accepted 25% of the blame for the accident.

“My lawyer Elaine advised me that she didn’t feel the initial offer was right and she didn’t believe I should accept any blame for the accident. I followed her advice and rejected the offer.”

Eventually, they accepted full responsibility for causing the road accident and came back with a higher offer of £4,000. However, from our wealth of experience in personal injury compensation, our solicitors knew this compensation offer was still less than what Mr Cooper was entitled to and Mr Cooper decided to reject the second offer.

Solicitors at Stage Coach came back the very next day with a higher offer of £4,750 which Mr Cooper happily accepted.

“I would rate Digby Brown 10/10 for service. I was given great advice about the offers coming in from the insurers to make sure I got what I was entitled to.

“I would just say to anyone who was injured – or if I was in that position again – it would be best to go straight to Digby Brown and not look at any other options. It took longer for my claim to be settled because I went to another solicitor first.”

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

  • 5 stars
    It has been a long 4 year process but amy Gannon a...
    Steven Follan -
  • 5 stars
    My case was a long drawn out case but Digby Brown ...
    Karen Collier -
  • 5 stars
    Absolute professional service from start to finish...
    Mr weston -
  • 5 stars
    I had to be encouraged to put in a claim. I was i...
    Lorraine Mcalpine -
  • 5 stars
    I would like to begin by saying a massive thank yo...
    Kieran Murdoch -
  • 5 stars
    I just can't thank Digby brown enough thier solici...
    mark thompson -
  • 5 stars
    Chris Ritchie provided an excellent service re my ...
  • 5 stars
    Thanks to Tanya Kaur for dealing with my personal ...
    brenda -
  • 5 stars
    Great service from Tanya Kaur at Digby Brown who h...
    Mr Smyth -
  • 5 stars
    I was in a car accident I contacted Digby brown Ma...
    Marie Milton -
  • 5 stars
    When I had my car accident I did not who to turn t...
    Sarah Davie -
  • 5 stars
    When starting with digby brown, it was easy and ac...
    Colette Hunter -
Woman getting legal advice from solicitor

Thinking of making a claim?

Digby Brown's highly trained and experienced team will give you all the support you need.

Piggby bank with money going into it

How your case is funded

Don't be worried about the cost of legal advice. We will fully explain how your claim will be funded.

Hands in the air to ask a questions

Frequently asked questions

Digby Brown are here to help. Here are some answers to some of your frequently asked questions.


0333 200 5926

Monday to Friday: 8am - 7pm 

Saturday and Sunday: 12pm - 4pm

(Please note, local rate, even from mobile)

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us