Waste of time going to car insurer for injury claim

Woman looking sad at window

“Don’t go through your insurer for an injury claim. We wasted time trying it this way – wish we had just went to Digby Brown from the very beginning.”

A 23-year-old woman from Dundee was parking outside her family home when another motorist hit the driver’s side of her car.

“When I called the car insurance company, they passed me to a solicitor in Glasgow - and they were absolutely useless.

“It was a living nightmare. The way they spoke to me was dreadful – at one point they tried to accuse me of being at fault even though they were meant to be helping me!”

They were unable to establish fault and progress the case - they said the best they could do was 50/50 on liability. In the end, they closed the case based on poor prospects of success.

She then got in touch with the Digby Brown Dundee office. After hearing what had happened, we agreed to take on the case. We had local knowledge of the area and could not understand how the other driver failed to see the client.

Furthermore, the other two passengers in the car and an independent witness supported our client’s version of events – as well as local police who attended the accident.

But, the previous solicitors had made no effort to speak to any of these witnesses.

“We were up to our eyeballs in stress before coming to Digby Brown but Craig Brown who dealt with our case took that all away. We were able to have face to face meetings and he was so reassuring – we never doubted him for a second.

“He dug and dug and found things we would never have known. He got all the evidence needed to prove we were not at fault.”

Associate Craig Brown in our Dundee office raised a Court action, but before the case was heard in court, we were able to reach a successful conclusion. In the end, the case settled for £3,500.

“I was delighted with the result and so glad it was all over. It was a massive weight off my shoulders and I felt everything got better after I contacted Digby Brown, and once it was all over I was able to move on.”

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

  • 5 stars
    My experience from start to finish was brilliant ....
    Kerry dickson -
  • 5 stars
    I contacted Digby Brown after I suffered an accide...
    Caitlyn Lallz -
  • 5 stars
    I had an accident at work and the 3 year limit was...
    K. Semple -
  • 5 stars
    This is the second time I have sought the help of ...
    Katie Summers -
  • 5 stars
    Fantastic and fast service. Sam was so professiona...
    Gabriella Poli -
  • 5 stars
    Several years ago I was struck in the eye by a gol...
    Pamela Christie -
  • 5 stars
    I contacted Digby Brown to have assistance on a pe...
    Stephanie -
  • 5 stars
    I had an accident at a local train station. I slip...
    Jamie-Livingston -
  • 5 stars
    Fantastic assistance throughout, providing continu...
    Claire -
  • 5 stars
    I was in a car accident in February that wasn’t my...
    Cheryl Campbell -
  • 5 stars
    Highly recommend Digby Brown. Louis Wong and Stace...
    Aidan -
  • 5 stars
    Such an easy stress free experience. Kept in const...
    Rebecca McEwan -
Image
Woman getting legal advice from solicitor

Thinking of making a claim?

Digby Brown's highly trained and experienced team will give you all the support you need.

More
Image
Piggby bank with money going into it

How your case is funded

Don't be worried about the cost of legal advice. We will fully explain how your claim will be funded.

More
Image
Hands in the air to ask a questions

Frequently asked questions

Digby Brown are here to help. Here are some answers to some of your frequently asked questions.

More

0333 200 5926

Monday to Friday: 8am - 7pm 

Saturday and Sunday: 12pm - 4pm

(Please note, local rate, even from mobile)

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us