Top tips for dealing with nuisance callers

We Never Cold Call Campaign

Sick of being pestered by cold callers? You’re not alone. Many of us receive phone calls from nuisance callers on a regular basis, and it can be very frustrating to deal with.

Who makes cold calls and why do they want to phone me?

At Digby Brown, we never make cold calls to the public and only call our clients after they’ve contacted us first. Unfortunately, this is not the case with many organisations, who will bombard many of us with nuisance calls we don’t want after they’ve got hold of our phone numbers.

Sales companies use cold calling to contact people about their products, whether it be regarding a potential insurance claim or even personal injury compensation – these callers are looking to sell you something.

How did they get my number?

Be careful when you are filling in online forms – there are usually tick boxes that allow you to opt-out from receiving marketing and sales material from companies.

If you don’t opt-out, you may have given the organisation permission to contact you over the phone.

If you didn’t provide a company with your number, then you shouldn’t be receiving any calls from them at all. Callers that phone you trying to sell you something you don’t want or need, or automated voice recordings claiming you are due compensation are prime examples of nuisance calls that should be reported. These companies should not be contacting you unless you’ve told them that they can.

How do I get them to stop?

The good news is that you can stop cold callers from contacting you. Here’s our top tips for getting rid of nuisance callers:

1.            Register with the Telephone Preference Service (TPS)

If you don’t want to receive any sales or marketing calls, you can register for free with the Telephone Preference Service. Once you’ve registered with them, it’s illegal for a company to call your number unless you’ve given them permission to do so. If they phone you after you’ve registered it will likely be because you previously provided them with your number. Simply tell them you don’t wish to be contacted anymore and you shouldn’t hear from them again.

2.            Report calls

If you are receiving unsolicited calls from a company that you wish to have no involvement with, report them to the Telephone Preference Service or the Information Commissioner’s office who will contact the company and take action where necessary. Try to have details about the call to hand, such as the company’s name, the date and time they phoned you, and their phone number.

Telephone preference service - 0345 070 0707

Information Commissioner’s office - 0303 123 1115

3.            Block numbers

Most mobile phones will be able to block numbers. If you are pestered by a cold caller, block their number so they can’t contact you again. On most smartphones, this can be done by opening up the number’s profile in your recent calls and selecting “Block this contact” or “Block number”.

Similarly, you can block numbers contacting your landline. Contact your phone operator and ask them to block certain numbers, such as numbers from abroad or withheld numbers. This will reduce your likelihood of receiving any unwanted calls.

Is it safe to buy something from a cold caller?

If you do want to purchase something from the caller, be careful before giving out any financial information.

Unfortunately, telephone scams are not uncommon. Despite the persuasive nature of most cold callers, do not let them pressure you to provide any information.

If their product is something you are interested in, why not visit the company’s website first and do some research? If you suspect suspicious activity, inform your telephone provider immediately or contact Action Fraud. Action Fraud have an online registration process that will allow you to submit a suspected fraud report and call them to discuss your situation. 

Although cold calling is still legal in the UK, it doesn’t make it any less irritating or unwanted for those of us on the receiving end.

It’s important to be aware of how you can deal with unwanted cold callers and the organisations you can contact to cut down the amount of nuisance calls you receive.

Be wary of who you provide your details to, and if you don’t want to be contacted by companies be sure to opt-out of receiving marketing and sales calls on online forms.

Be wary of providing personal details, and carefully consider providing a phone number if a website asks for it.

Make sure you register with the TPS, and report any potentially dangerous calls to Action Fraud.