Do you have to go to your car insurer for an injury claim?

Image from TV advert 2018

Many people do not know that it is possible to go elsewhere for a claim if they’ve been injured in a road traffic accident. Instead, they assume they must go to their car insurer.

Does it matter?

A recent case in Dundee drives home the difference it makes when you go to independent, specialist solicitors for a road traffic injury claim – rather than your car insurer.

Mrs Stuart and her husband were both hurt when a lorry crashed into them on the Kingsway, causing their car to spin onto the central reservation of the dual carriageway.

“It was all very scary. It all happened so quickly, we didn’t realise what was going on. I remember screaming and looking at my husband who was sheet white.

“Afterwards, the driver said he just hadn’t seen us.”

The car was written off and her husband was passed to panel solicitors in Glasgow after contacting his car insurer.

It wasn't until a couple of years later that Mrs Stuart contacted Digby Brown after a recommendation from a colleague. Craig Brown, Associate solicitor in our Dundee office, took on her case for compensation.

“We just thought that was what you were meant to do if you were injured in a car accident – go to your insurer. 

“I just think everyone should know they don’t need to go through their car insurer if they’ve been injured – there are far more capable people out there that can help.”

In the end, her case settled for £10,000.

“My husband's case is rumbling on with the panel solicitors – it’s been over four years.

“It has been night and day the experience with Digby Brown. With the firm the insurers put us on to, we’ve had three people dealing with the case and never met any of them. There is no compassion for what we are going through, we’re simply another case to them. They don’t care and seem bored when we speak to them, it’s horrendous.

“I thought it was "set in stone" that if you had a road traffic accident you called your insurer about an injury. I am delighted I came to Digby Brown instead, the service was second to none and I cannot be happier with the result.”

This is a story we hear time and time again. It is important that you seek legal advice from specialist solicitors. We have local offices across Scotland allowing people to meet with their solicitor face-to-face if need be and we are experts in personal injury law. On average, we achieve three times the first offer for our clients. Make sure you don’t leave your injury claim in the wrong hands.

“I think insurance firms are all out for themselves and in each others pockets. It’s important people realise they don’t need to go via their car insurer, they can go elsewhere.”

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Trustpilot rating
based on 1,572 reviews
  • Trustpilot rating
    based on 1,572 reviews
  • 5 stars
    Great service from start to finish, Ryan(Kirkcaldy...
    Connor -
  • 5 stars
    I had the pleasure of having Kirsten from Dundee d...
    Nicole Reilly -
  • 5 stars
    I highly recommend Digby brown solicitors in Kirkc...
    K Shannon -
  • 5 stars
    First time I’ve had to use a company like this and...
    Mr Craig Smith -
  • 5 stars
    Very helpful and successful resolution of our case
    Raymond Booth -
  • 5 stars
    Couldn't fault the service. Ryan Smith at Kirkcald...
    Mrs Brown -
  • 5 stars
    It was a great experience to be represented by Dig...
    KasiaEm -
  • 5 stars
    Highly recommend! Couldn't have asked for a better...
    Nat Buchan -
  • 5 stars
    Very supportive team (Gayle McGinn was the main co...
    MarkR -
  • 5 stars
    I cannot fault the service given to me by my solic...
    Mr R Wallace -
  • 5 stars
    Craig Brown at DB Dundee was amazing throughout th...
    Catrina Lake -
  • 5 stars
    Chris has dealt with my case for 2 years and I hav...
    Lisa -
Image
Woman getting advice from solicitor

Thinking of making a claim?

Digby Brown's highly trained and experienced team will give you all the support you need.

More
Image
Piggby bank with money going into it

How your case is funded

Don't be worried about the cost of legal advice. We will fully explain how your claim will be funded.

More
Image
Hands in the air

Frequently asked questions

Digby Brown are here to help. Here are some answers to some of your frequently asked questions.

More

0333 200 5926

Monday to Friday: 8am - 8.30pm
Saturday to Sunday: 12pm - 4pm

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us