Supermarket accident compensation
The shopping. The weekend browse. The forgotten pint of milk. Supermarkets are all part of our everyday life. What we don’t expect is to come home hurt because of an accident in a shop.
We trust these establishments to be safe spaces. Whether it be a supermarket like Tesco or Asda or your local shopping centre. Sadly accidents do happen in these types of places – and much more often than most of us even realise.
From slipping on a wet floor, tripping over uneven ground or being hit by something that should have been safely stored away - these become everyday risks to people shopping when safety is overlooked.
Slips, trips and falls can leave lasting pain and unexpected costs. What should have been a simple visit to the shops can suddenly become a stressful and overwhelming experience.
What to do if you fall in a supermarket?
Slipping in a supermarket can happen in an instant, leaving you injured and unsure of what to do next. It is important to remain calm and follow a few key steps to safeguard your wellbeing and any legal claim.
These steps are not only necessary but may prove to be critical in the future if you decide to go ahead with an injury claim.
Get medical attention
Your health comes first after any accident, so it’s important to see a medical professional as soon as you can. Even if your injuries feel minor, getting checked helps make sure nothing is overlooked and that you receive the right care. It also provides an official record of your injuries, which can be valuable later.
Report the accident
It is important that you report the incident as soon as possible to the person responsible, such as a manager or store supervisor. Sharing the details while they’re still fresh in your mind helps keep things accurate and makes sure there is a clear record of what happened.
Collecting evidence
Collecting evidence can make a big difference to your case. If it is possible, try and take photos or videos of the scene noting hazards, lighting, floor conditions or weather. Collect witness names and contact details so they can support your story. Ask for a copy of CCTV footage if they have it as this can also strengthen your legal case. However for privacy purposes footage tends to be wiped after a short period of time. So it is important to act quickly to ensure the evidence is preserved.
Get professional advice
Getting specialist advice from a solicitor on supermarket injury claims can help you navigate the legal process with ease. From understanding your situation to exploring possible legal routes for compensation, professional guidance offers reassurance that everything is being handled properly.
Even if a slip or trip feels minor at first, taking these steps can safeguard your wellbeing and make sure you have the right support should you choose claim.
No win, no fee personal injury solicitors
The expression “No win, no fee” is often used in personal injury cases. It is used as a way of funding a compensation claim where the accident victim does not have the means to pay for the costs involved as the case progresses.
A number of solicitors are prepared to handle personal injury cases on a “No Win – No Fee” basis but very few are able to offer their clients complete protection if the case is unsuccessful.
In that event, the client could end up being liable for many thousands of pounds in legal expenses or the case won't be fully investigated and therefore likely to under-settle.
Compensate 'no win, no fee' funding
Digby Brown has its own funding company, Compensate, which provides the funding to allow the case to be fully investigated, employ the best experts surrounding the circumstances of the accident and/or injuries sustained and where and if necessary go to court.
If for whatever reason the case is unsuccessful, Compensate pays all your legal expenses and those of your opponent – you pay nothing.
On average our clients receive over 3 times the pre-litigation offer
Because of Compensate funding Digby Brown's success rate is extremely high and on average our clients receive three times the pre-litigation offer.
In the event the case is successful, a small percentage of your damages will be deducted with VAT to pay for this service. The percentage which Compensate will charge depends on the degree of risk involved. We believe that this is the fairest method of giving clients access to justice whilst ensuring their cases are fully investigated, prepared and funded.
Don’t take our word for it, just read many of the court decisions and case studies on our website.
Beware of compensation offers which may be too good
We know you will have seen many adverts offering 100% compensation or telling you that you will not lose any of your compensation, however we believe there are a number of problems with companies that do this.
- How do they make their money if they don’t charge you anything?
- If they aren’t taking any money from you, the client, what incentive do they have to ensure you receive the right level of compensation, appropriate to the injuries you have sustained?
- Fully preparing a case, finding out exactly what happened and what the consequences of your injuries may mean in the long term, is expensive, how do they do this properly?
- If they aren’t fully preparing these cases will they just accept the first offer they are given on your behalf by the Insurance company?
- It makes simple business sense, the less work they do the higher their profit margin is - they simply have no incentive to work harder on your behalf.
- These adverts in the main are from English firms on national television which operates in a different way and therefore wouldn’t apply to a Scottish person.
We know from the many client cases we mandate from other firms of solicitors (in the main at the request of the client who is extremely unsatisfied with the service received for the other firm) that many shortcuts are taken in preparation and that the first offer received is being recommended for acceptance, regardless of the value.
Getting something for nothing is usually the first sign of poor service.
Correct level of compensation with Digby Brown
Our experience and statistics show time and time again we will achieve the correct level of compensation which will be substantially more than the insurer is initially prepared to offer.
Even after we have deducted our percentage as a success fee you will gain considerably more than you would have achieved using a 100% compensation model.
Contact Digby Brown's personal injury solicitors
We have offices across Scotland in Glasgow, Edinburgh, Dundee, Kirkcaldy, Inverness, Aberdeen and Ayr.
For further information about no win, no fee, or anything else, call us on 0333 200 5925 or fill in our enquiry form below and someone will get back in touch with you.
Can I make a claim against a supermarket?
If you’ve been injured in a supermarket you may be able to make a claim for compensation.
Supermarkets, like all businesses that invite customers onto their premises, are legally required to make sure their stores are safe. It does not matter which store your accident happened in. All supermarkets are responsible for keeping customers safe and have insurance in place to pay compensation when someone is hurt because of negligence.
Negligence simply means the supermarket failed to take reasonable care to prevent accidents that could have been avoided.
It’s worth noting that some accidents simply can’t be claimed for. For an accident to be considered a result of negligence, there must be proof that the supermarket didn’t act in time to prevent it. If they took all reasonable steps to keep customers safe, it’s unlikely that compensation can be claimed.
The type of claims that are common is when an accident is caused by staff failing to clean up a spillage they were aware of or colliding with passengers when restocking shelves. Other claims might be caused by leaking fridges or failing to take care to prevent entrances from becoming wet when it rains.
Why should I come to Digby Brown?
Once you get in touch with us, we will explain the legal process clearly from the very start. We will work with medical and industry experts to assess your injuries and losses, calculate the right level of compensation you may be entitled to, and manage all communications with the supermarket insurers for you.
If you believe your accident was caused by negligence and would like to speak to someone, please either fill in an enquiry form or call our Legal Enquiry Team. Our legal experts are here to help you secure the compensation you deserve.
FAQs
Can I make a claim if I was injured working at a supermarket?
If you were injured while working at a supermarket, you may be able to make a claim. Since you were an employee, this would usually be considered a workplace accident claim.
How long do I have to make a supermarket accident claim?
Generally you have three years from the date of your accident or the date you became aware of your injury to begin legal proceedings. Acting quickly gives your solicitor the best chance of gathering strong evidence to support and win your claim.
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