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I’ve made a complaint to the NHS – what happens now?

Once you have submitted a complaint to the NHS, you will receive an acknowledgement of your complaint and they should investigate your complaint and respond to you within 20 days. If the NHS cannot meet that 20 day deadline, they should update you and let you know when you can expect to hear from them. More complex cases or complaints made some time after treatment can take longer to investigate.

The NHS may also invite you to a meeting to discuss your complaint . We would recommend that you attend and ask the questions that you have. You may wish to have someone with you to take notes. You may also request that the meeting is minuted and that a minute of the discussions is sent to you. If you decide to record the meeting this should be agreed with the others present in advance.

If you are concerned that your complaint has not been satisfactorily dealt with or raises issues of wider patient concern, you may wish to take matters up with the Scottish Public Services Ombudsman (SPSO).

At any stage you may wish to seek advice on a claim.  You may wish to do this if you feel that you or your relative has suffered some loss or injury as a result of failings in care and treatment. Solicitors can advise you if you have a potential claim for medical negligence.

You can learn more about making a medical negligence claim or complete our short clinical negligence enquiry form and someone will be in touch.

0333 200 5926

Monday to Friday: 8am - 7pm 
Saturday and Sunday: 12pm - 4pm

(Please note, local rate, even from mobile)

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Complete our enquiry form and we will strive to reply within 24 hours

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What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Rated Excellent
based on 2,958 reviews
Showing our 4 and 5 star reviews.
  • Rated Excellent
    based on 2,958 reviews
    Showing our 4 and 5 star reviews.
  • 5 stars
    After having a bump in the car last year and being...
    Rhianne -
  • 5 stars
    Digby Brown have been great and very professional ...
    Darren Campbell -
  • 5 stars
    Gail took over my case very recently due to the pr...
    Stefan Heeps -
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    Good result Ewan Reid and mollie Simpson and the...
    Tom Storm -
  • 5 stars
    The company was super efficient. The member of th...
    Allana Irving -
  • 5 stars
    From the start I was dealt with with professionali...
    Robert Kirk -
  • 5 stars
    Excellent customer service from the initial phone ...
    William Park -
  • 5 stars
    Taylor was great throughout my claim and kept me w...
    Lindsay Arthur -
  • 5 stars
    The support and guidance from Lee was the main rea...
    Kelly -
  • 5 stars
    Absolutely wonderful service From the initial ...
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  • 5 stars
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Enquiry Form

Name

What is your enquiry regarding?*