Data Protection Notice | Digby Brown
03332005926
(local rate, even from a mobile)

Because it matters to you, it matters to Digby Brown

Data Protection Notice

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Digby Brown LLP, will collect and use your personal data for in relation to the legal services that we provide and the legal requirements we are obliged to comply with.

Why does Digby Brown LLP need to collect and store personal data?

In order for us to provide our clients with legal services, we need to collect personal data for the purposes of correspondence with our clients, witnesses, other parties involved in the claim. We need to collect personal data for the purposes of investigating, intimating, pursuing and settling our clients’ claims for damages for personal injuries or the purposes of investigating, intimating, pursuing or defending and settling employment or family law related matters. In any event, we are committed to ensuring that the information we collect and use is appropriate for these purposes, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes, we will only pass the following client information to Trustpilot, the on line review website, if the solicitor dealing with the client’s case considers this appropriate:

  • Your mail address
  • Your first name
  • A unique Id code

Trustpilot will only contact our clients by email on one occasion to invite the client to submit a review of the service received from us. Our clients are not obliged to answer this email or to submit a review. After sending the client one email, Trustpilot will dispose of the data provided by us and will not contact the client again, unless the client has chosen to subscribe directly to Trustpilot.

Will Digby Brown LLP share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Digby Brown LLP in the course of dealing with cases. Any third parties that we may share personal data with are obliged to keep that information securely, and to use this only to fulfil the service they at our request.

When they no longer need that data to fulfil this service, they will dispose of the details.

How will Digby Brown LLP use the personal data it collects about me?

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Digby Brown LLP is required to retain information in accordance with the law, such as information needed for carrying out anti money laundering checks. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Digby Brown LLP contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

At your request, Digby Brown LLP can confirm what information we hold about you and how it is processed. If Digby Brown LLP does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Digby Brown LLP or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.

What forms of ID will I need to provide in order to access this?

We accept the following forms of ID when information on your personal data is requested:

  • passport
  • driving licence
  • birth certificate
  • utility bill from last 3 months

Data Protection representative

Catherine Hart
Digby Brown LLP
2 West Regent Street, Glasgow, G2 1RW
Email: Catherine.Hart@digbybrown.co.uk
Direct Dial: 0141 566 9578



based on 1397 reviews
previous
  • First class.
    Janusz - 16 Jan 2019
  • The whole lasts a long time but they are very meticulous and professional.
    Peter - 16 Jan 2019
  • I have never done anything like this before but after meeting Amy she put me at ease .Amy did everything...
    Michael - 14 Jan 2019
  • Very Good indeed. Caseworker was always helpful. Process was long but thorough, and we got there in the...
    J Scott - 12 Jan 2019
  • Always hearing radio ads for digby brown? So when i was unfortunate to be involved in a road traffic...
    David Orr - 11 Jan 2019
  • Digby Brown were recommended to me and I have got to say I was not disappointed. Right from the start...
    Paul - 10 Jan 2019
  • I recently used Digby Brown solicitors in Edinburgh due to a car accident. I was allocated Beate Mcburnie...
    James - 10 Jan 2019
  • No hassle and minimum required, best company ,they do what they say would recomend to anyone ,thanks...
    Sairagh Adams - 10 Jan 2019
  • I had issues with my employer. I recieved a report from susan, and this woman has been my rock through...
    Kristina Thomson - 08 Jan 2019
  • I have had digby & brown work for me for over a year for a dodgy tattoo claim...
    Case got settled after...
    Elizabeth Brydon - 07 Jan 2019
  • Great service by Adelle, always kept my informed and offered great advice. More than happy with the service
    Tr1athlon - 18 Dec 2018
  • Great experience, hassle free and always kept in the know by Karen. Cannot fault the service.
    Ross Brown - 17 Dec 2018
  • I was so impressed by the care and professionalism of Digby Brown. Claudia Dealt with the claim and ...
    June Mclaren - 17 Dec 2018
  • Very happy with the service provided. I was given regular updates and support with any queries I had...
    Anna - 16 Dec 2018
  • Very professional in dealing with an employment issue for me.
    Fiona Pratt - 15 Dec 2018
  • excellent service if I need help again you will be my first and only choice.
    David - 14 Dec 2018
  • Digby Brown dealt with my daughters compensation claim from the school bus crash that she was involved...
    Tracy - 13 Dec 2018
  • Excellent service, not got a bad word to say about them. Hopefully don’t have another reason to use...
    Andrew - 13 Dec 2018
  • Couldn't fault Digby Brown, excellent service from all staff.
    Mrs Catherine Harris - 13 Dec 2018
  • Highly recommend
    Carol Little - 13 Dec 2018
next