How do I make a claim?
To start the process of making a claim, simply get in touch with us, either by filling in our enquiry form or by calling 0333 200 9525 (local rate, including from mobiles). If you make an enquiry via our online form, we will get in touch with you to have an initial discussion or to arrange a convenient time for us to do so.
What are the first steps involved in making a claim?
However you get in touch with us, the first thing we will do is listen to you to find out simply what happened and find out the extent of your injuries, before discussing how we can help.
Wherever possible we like to follow up the initial conversation by arranging a face to face meeting with new clients. This gives you the opportunity to meet the person who will be handling the case and it allows us to take a detailed statement about the accident and your injuries. If your injuries prevent you attending one of our offices, we will be happy to visit you at your home or in hospital.
How will my case be funded and will I have to pay anything?
During our initial discussion, we will fully explain how we fund the case. Digby Brown operates a funding scheme, Compensate, which ensures all costs in the legal process are met by us throughout the case.
In most circumstances, we will, when your case is successful, take as our fee, a percentage of your damages; this can be between 10-20%. If the case is not successful you won’t ever pay us a penny. We believe that this is the fairest method of giving clients access to justice whilst ensuring their cases are fully investigated, prepared and funded.
Our experience and statistics show time and time again we will achieve the fair level of compensation, which will be substantially more than the insurer is initially prepared to offer.
Explaining the accident claims process
Following our initial meeting we will submit a claim on your behalf by writing to the person responsible for the accident telling them why we believe they are liable to pay you compensation. We understand that an accident caused by the negligence of your employer or someone who is familiar to you can be a difficult situation – however, in almost all cases we will be dealing not with the person who caused the accident but with their insurers.
We will need to obtain a medical report so that we assess the level of compensation you are entitled to.
0333 200 5926
Monday to Friday: 8am - 8pm
Saturday and Sunday: 12pm - 4pm
(Please note, local rate, even from mobile)
Email enquiry form
Complete our enquiry form and we will strive to reply within 24 hours
What our clients say about us
We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.
based on 1,955 reviewsShowing our 4 and 5 star reviews.
I couldnt be happier with the out come Jennifer I ...Alan Rae -
Since Jennifer took over my case I couldn't fault ...Andrew Mck -
I can't fault Digby Brown whatsoever.Right from th...Thomas Penman🇬🇧 -
Can thoroughly recommend - Neil Paterson dealt wit...Derek Gray -
Excellent service from start to finish, ver helpfu...KAREN TODD -
I needed legal advice regarding a problem I had wi...C Kerr -
We would like to thank Sam Cowie of Digby Brown fo...Catherine Maclellan -
The team at Digby Brown, led in my case by Richard...DS -
Ryan was brilliant from start to finish with my cl...Kevin Braid -
I have cycling insurance via the British Cycling F...Victor Pilka -
From start to finish Digby Brown were great at han...Alex -
I would just like to thank Jennifer watson for her...Carole Smith -