How do you make a claim for compensation in Scotland? | Digby Brown Solicitors
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How do I make a claim?

To start the process of making a claim, simply get in touch with us, either by filling in our enquiry form or by calling 0333 200 9525 (local rate, including from mobiles).   If you make an enquiry via our online form, we will get in touch with you to have an initial discussion or to arrange a convenient time for us to do so.

What are the first steps involved in making a claim?

However you get in touch with us, the first thing we will do is listen to you to find out simply what happened and find out the extent of your injuries, before discussing how we can help.  

Wherever possible we like to follow up the initial conversation by arranging a face to face meeting with new clients. This gives you the opportunity to meet the person who will be handling the case and it allows us to take a detailed statement about the accident and your injuries.  If your injuries prevent you attending one of our offices, we will be happy to visit you at your home or in hospital.

How will my case be funded and will I have to pay anything?

During our initial discussion, we will fully explain how we fund the case. Digby Brown operates a funding scheme, Compensate, which ensures all costs in the legal process are met by us throughout the case.

In most circumstances, we will, when your case is successful, take as our fee, a percentage of your damages; this can be between 10-20%.  If the case is not successful you won’t ever pay us a penny.  We believe that this is the fairest method of giving clients access to justice whilst ensuring their cases are fully investigated, prepared and funded.

Our experience and statistics show time and time again we will achieve the fair level of compensation, which will be substantially more than the insurer is initially prepared to offer.

Explaining the accident claims process

Following our initial meeting we will submit a claim on your behalf by writing to the person responsible for the accident telling them why we believe they are liable to pay you compensation. We understand that an accident caused by the negligence of your employer or someone who is familiar to you can be a difficult situation – however, in almost all cases we will be dealing not with the person who caused the accident but with their insurers.  

We will need to obtain a medical report so that we assess the level of compensation you are entitled to. 

Read about some examples of people throughout Scotland we have helped after a personal injury

Getting in touch with us

To start the process of making a claim, you can get in touch with us by flling in our enquiry form or by calling 0333 200 9525.



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  • First class service.
    Jimmy Ritchie - 11 Mar 2019
  • Excellent, professional and trustworthy reliable service. Constantly kept us up to date with proceedings,...
    ICEPOL - 08 Mar 2019
  • My case for compensation, after being knocked down by a car on a pavement, has been very successfully...
    Lorna - 08 Mar 2019
  • I used Digby Brown after I had an accident at work and am delighted with the way the case was handled...
    evelyn - 06 Mar 2019
  • I have used Digby brown twice now and i cannot fault them,I totally recommend them 100%.
    Melissa Holbrook - 04 Mar 2019
  • Cannot fault the service - would highly recommend.
    Joan - 03 Mar 2019
  • I was unsure at first whether to make a personal injury claim after having laser treatment which went...
    Emma - 28 Feb 2019
  • Digby Brown’s service was brilliant right from the beginning, always keeping me updated by sending...
    Rebecca - 28 Feb 2019
  • Outstanding service from start to finish and I come away with much more than expected thanks to the...
    Stephanie - 28 Feb 2019
  • Only took 1 phone call and they had sorted everything out for me well recommended and always kept me...
    Alan - 28 Feb 2019
  • I contacted Digby Brown due to an accident at a holiday park that was clearly due to negligence on their...
    Hazel - 28 Feb 2019
  • I used Digby Brown and found the expierance stress free.I was kept well informed at all stages for my...
    michael keenan - 27 Feb 2019
  • Professional but friendly. Helpful and insightful. Kept us up to date with what was happening. I\'d be...
    Elaine McCann - 27 Feb 2019
  • Louise was fantastic, extremely helpful, friendly and professional! Thank you!
    Karen - 27 Feb 2019
  • Did a great job
    Catherine - 27 Feb 2019
  • I had a accident last year and called Digby Brown Solicitors. They were Professional, Reliable, and very...
    Lesley - 27 Feb 2019
  • I was worried the experience would be daunting but the solicitor Chris Stewart and Alison Shaw we’re...
    Mrs Gray - 27 Feb 2019
  • Very helpful and knowledgeable staff from start to conclusion. Totally thorough and professional service.
    Mrs Rose Hewit - 27 Feb 2019
  • Excellent service from digby brown, Gail handled the claim professionally and I was always kept up to...
    Laura - 15 Feb 2019
  • I would highly recommend Digby Brown especially Lynne Kerr who dealt with my case always keeping me informed...
    Helen Johnston - 14 Feb 2019
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