Image
variuos hands in the air
Image
variuos hands in the air

Enquiry Form

Name

What is your enquiry regarding?*

I’ve made a complaint to the NHS – what happens now?

Once you have submitted a complaint to the NHS, you will receive an acknowledgement of your complaint and they should investigate your complaint and respond to you within 20 days. If the NHS cannot meet that 20 day deadline, they should update you and let you know when you can expect to hear from them. More complex cases or complaints made some time after treatment can take longer to investigate.

The NHS may also invite you to a meeting to discuss your complaint . We would recommend that you attend and ask the questions that you have. You may wish to have someone with you to take notes. You may also request that the meeting is minuted and that a minute of the discussions is sent to you. If you decide to record the meeting this should be agreed with the others present in advance.

If you are concerned that your complaint has not been satisfactorily dealt with or raises issues of wider patient concern, you may wish to take matters up with the Scottish Public Services Ombudsman (SPSO).

At any stage you may wish to seek advice on a claim.  You may wish to do this if you feel that you or your relative has suffered some loss or injury as a result of failings in care and treatment. Solicitors can advise you if you have a potential claim for medical negligence.

You can learn more about making a medical negligence claim or complete our short clinical negligence enquiry form and someone will be in touch.

0333 200 5926

Monday to Friday: 8am - 7pm 
Saturday and Sunday: 12pm - 4pm

(Please note, local rate, even from mobile)

Email enquiry form

Complete our enquiry form and we will strive to reply within 24 hours

Follow us

What our clients say about us

We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.

Rated Excellent
based on 2,923 reviews
Showing our 4 and 5 star reviews.
  • Rated Excellent
    based on 2,923 reviews
    Showing our 4 and 5 star reviews.
  • 5 stars
    very easy process and felt included & guided in th...
    Christine Dundee -
  • 5 stars
    Lynne made what could've been a traumatic saga a h...
    Tom Gordon -
  • 5 stars
    Started off with a different representative and wa...
    Taylor Doyle -
  • 5 stars
    Constantly informed of progress, mannerly and prof...
    AH -
  • 5 stars
    Digby Brown took my case on after a car accident! ...
    Carol Anderson -
  • 5 stars
    Great service, kept updated on everything and case...
    Lisa -
  • 5 stars
    Very helpful all the way throughout the process of...
    William -
  • 5 stars
    Honestly can’t thank this company enough. Especial...
    Nicolle -
  • 5 stars
    Very happy with Digby Brown, I was kept up to spee...
    Thomas Mcphater -
  • 5 stars
    Neil Wright made this experience very easy for me....
    Moya Whyte -
  • 5 stars
    I am very impressed with the professional service ...
    Everson Mpofu -
  • 5 stars
    The representative of the company kept me informed...
    Bronislawa Carroll -

Enquiry Form

Name

What is your enquiry regarding?*