I’ve made a complaint to the NHS – what happens now?
03332005926
(local rate, even from a mobile)

NHS logo and sign in car park

I’ve made a complaint to the NHS – what happens now?

Once you have submitted a complaint to the NHS, you will receive an acknowledgment of your complaint and they should investigate your complaint and respond to you within 20 days. If the NHS cannot meet that 20 day deadline, they should update you and let you know when you can expect to hear from them. More complex cases or complaints made some time after treatment can take longer to investigate.

The NHS may also invite you to a meeting to discuss your complaint . We would recommend that you attend and ask the questions that you have. You may wish to have someone with you to take notes. You may also request that the meeting is minuted and that a minute of the discussions is sent to you. If you decide to record the meeting this should be agreed with the others present in advance.

If you are concerned that your complaint has not been satisfactorily dealt with or raises issues of wider patient concern, you may wish to take matters up with the Scottish Public Services Ombudsman (SPSO).

At any stage you may wish to seek advice on a claim.  You may wish to do this if you feel that you or your relative has suffered some loss or injury as a result of failings in care and treatment. Solicitors can advise you if you have a potential claim for medical negligence.

You can learn more about making a medical negligence claim or complete our short clinical negligence enquiry form and someone will be in touch.



based on 1399 reviews
previous
  • I would recommend Digby brown to anyone they will help you in every way they can 😊
    William - 19 Jan 2019
  • Absolutely tremendous service from start to finish.
    Amy was very professional and kept me updated every...
    Fraser Spud Stewart - 18 Jan 2019
  • First class.
    Janusz - 16 Jan 2019
  • The whole lasts a long time but they are very meticulous and professional.
    Peter - 16 Jan 2019
  • I have never done anything like this before but after meeting Amy she put me at ease .Amy did everything...
    Michael - 14 Jan 2019
  • Very Good indeed. Caseworker was always helpful. Process was long but thorough, and we got there in the...
    J Scott - 12 Jan 2019
  • Always hearing radio ads for digby brown? So when i was unfortunate to be involved in a road traffic...
    David Orr - 11 Jan 2019
  • Digby Brown were recommended to me and I have got to say I was not disappointed. Right from the start...
    Paul - 10 Jan 2019
  • I recently used Digby Brown solicitors in Edinburgh due to a car accident. I was allocated Beate Mcburnie...
    James - 10 Jan 2019
  • No hassle and minimum required, best company ,they do what they say would recomend to anyone ,thanks...
    Sairagh Adams - 10 Jan 2019
  • I had issues with my employer. I recieved a report from susan, and this woman has been my rock through...
    Kristina Thomson - 08 Jan 2019
  • I have had digby & brown work for me for over a year for a dodgy tattoo claim...
    Case got settled after...
    Elizabeth Brydon - 07 Jan 2019
  • Great service by Adelle, always kept my informed and offered great advice. More than happy with the service
    Tr1athlon - 18 Dec 2018
  • Great experience, hassle free and always kept in the know by Karen. Cannot fault the service.
    Ross Brown - 17 Dec 2018
  • I was so impressed by the care and professionalism of Digby Brown. Claudia Dealt with the claim and ...
    June Mclaren - 17 Dec 2018
  • Very happy with the service provided. I was given regular updates and support with any queries I had...
    Anna - 16 Dec 2018
  • Very professional in dealing with an employment issue for me.
    Fiona Pratt - 15 Dec 2018
  • excellent service if I need help again you will be my first and only choice.
    David - 14 Dec 2018
  • Digby Brown dealt with my daughters compensation claim from the school bus crash that she was involved...
    Tracy - 13 Dec 2018
  • Excellent service, not got a bad word to say about them. Hopefully don’t have another reason to use...
    Andrew - 13 Dec 2018
next