I’ve made a complaint to the NHS – what happens now?
Once you have submitted a complaint to the NHS, you will receive an acknowledgment of your complaint and they should investigate your complaint and respond to you within 20 days. If the NHS cannot meet that 20 day deadline, they should update you and let you know when you can expect to hear from them. More complex cases or complaints made some time after treatment can take longer to investigate.
The NHS may also invite you to a meeting to discuss your complaint . We would recommend that you attend and ask the questions that you have. You may wish to have someone with you to take notes. You may also request that the meeting is minuted and that a minute of the discussions is sent to you. If you decide to record the meeting this should be agreed with the others present in advance.
If you are concerned that your complaint has not been satisfactorily dealt with or raises issues of wider patient concern, you may wish to take matters up with the Scottish Public Services Ombudsman (SPSO).
At any stage you may wish to seek advice on a claim. You may wish to do this if you feel that you or your relative has suffered some loss or injury as a result of failings in care and treatment. Solicitors can advise you if you have a potential claim for medical negligence.
0333 200 5926
Monday to Friday: 8am - 7pm
Saturday and Sunday: 12pm - 4pm
(Please note, local rate, even from mobile)
Email enquiry form
Complete our enquiry form and we will strive to reply within 24 hours
What our clients say about us
We put our clients at the centre of everything we do and are committed to providing the very best service. The hundreds of five star reviews we have received on Trustpilot is a reflection of this approach.
based on 1,896 reviewsShowing our 4 and 5 star reviews.
I can’t thank Jennifer Watson at the Dundee office...Emma Macpherson -
Thank you so much Isra in glasgow your the best so...David tossnie -
Hi JUST SENDING A GREAT BIG THANK YOU TO CHANTELLE...Mary Ann Russell -
At the beginning I was really scared to proceed wi...Martina -
Thanks to Tanya Kaur from the Glasgow office for p...Claire M -
Digby Brown were very helpful in progressing my cl...Brigit L -
Kirsten Low at Digby Brown has been amazing to wor...Angela Dalziel -
Fantastic professional service from start to finis...Marci Mackay -
I received an excellent service from Jennifer Wats...WENDY SCOTT -
I had a fantastic experience with Digby Brown. I s...Jennifer Davidson -
Amazing service from Kirsten Low at Digby Brown. A...Kimberley Thomson -
Great service from start to finish. Efficient, hel...Ben Mills -