Injured on public transport? The reality of public transport passenger claims

Most of us use public transport without a second thought, trusting that the journey will be safe and routine. Passengers step on board believing the driver and operator will get them to their destination safely.

When an accident suddenly happens, that sense of security can disappear in an instant, leaving passengers shaken and unsure about what comes next.

At Digby Brown, we understand the level of trust passengers place in transport professionals. That trust is based on the expectation that drivers are well-trained, vehicles are safe, and passenger welfare comes first at all times.

No type of public transport is completely risk-free. Buses, trains, taxis, ferries and planes all operate in busy, changing environments and while most journeys are safe, even one mistake can have serious consequences for passengers. That is why the law places a strong duty of care on those responsible for public transport services.

Key causes of accidents include:

• Human error: Failing to react to warning signs or driving inattentively increases the risk of collisions.
• Adverse weather: Heavy rain, strong winds, or reduced visibility can make conditions dangerous. Drivers are expected to adjust speed and routes accordingly.
• Mechanical failure: Faulty brakes, worn tyres, or other vehicle issues can lead to preventable accidents.
• Environmental hazards: Slippery roads, obstructions, or poor signage can contribute to accidents outside of the driver’s control.

Rise of bus accidents in Scotland

Over the past year, passengers have faced an increasing number of public transport accidents.

In March, the M8 came to a standstill after a bus crash near the junction 30 turnoff at Bishopton.

December 2024 brought two low-bridge bus collisions within days. A double-decker collided with a railway bridge on Cook Street in Glasgow, and just five days later, another bus struck a low bridge on Culzean Crescent in Kilmarnock, East Ayrshire. Both incidents left multiple people injured, many of whom required hospital treatment.

Other serious accidents included five people hurt in Paisley when a single-decker crashed into a block of flats. Similarly, homeowners in Airth near Falkirk were injured after a coach left the road and collided with houses.

While buses feature prominently in recent incidents, it’s important to remember that accidents can happen across all forms of public transport.

How to make a public transport injury claim

When we investigate a public transport injury claim, we focus on gathering clear and reliable evidence. This often includes:

• Collecting official reports: Police or transport authority investigations provide a factual record of the incident.
• Medical assessments: Document all injuries and treatment received to support the claim.
• CCTV and video evidence: Footage from vehicles or nearby cameras can help establish what happened.
• Witness statements: Other passengers or observers may provide important details on the accident.
• Photos at the scene: Capture road conditions, vehicle positions, and any visible damage before changes occur.

This helps build a picture of how the incident occurred and whether the expected safety standards were met, helping to preserve the full story.

Protecting your rights as a passenger

Being injured on public transport can be overwhelming, but understanding your rights and the claims process is critical.

Whether the accident was caused by human error, adverse weather, or mechanical failure, passengers have legal protections that can help them receive compensation.