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How to make a public transport accident claim

Whether you are on a bus, taxi, train, ferry or plane, it is the duty of those in control of these modes of transport to ensure your safety. Whether it was the fault of the vehicle you were in or the result of someone else’s negligence, it is important to remember that you have rights.

If you are injured, then you can seek compensation for your loss, whether you have sustained minor  or serious injuries, including the loss of life of a family member.

Many of us never think we may be involved in a road accident when using public transport but unfortunately, it’s a frequent occurrence. If it happens to you, then where can you go to seek help? Many people immediately turn to the operator of the transport business to seek redress but we know from experience that you need independent legal advice.

Digby Brown has relevant experience across the whole of Scotland and beyond, having helped thousands of people over many years. Some of the incidents have been in the news where significant loss of life has occurred and others are more straightforward, such as when a taxi has been hit by another vehicle. We have the experience and expertise to help.

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Buses and taxi in town traffic

The public transport injury claim process

Public transport claims can be complicated because they often relate to the negligence of another driver. It doesn’t matter how it happened --  all that matters is that the law says you’re entitled to compensation if you suffered an injury because someone else was negligent.

Your solicitor will investigate all the circumstances of your case including:

  • The extent of your injuries
  • The need for specialist medical treatment 
  • The need for any ongoing care or support
  • Your loss of earnings 
  • Any additional expenses caused by the accident

By working with medical and financial experts to analyse all these different points, we can then work out how much compensation we believe will be fair. This is to make sure your case settles for its proper value rather than simply accepting what an insurance company thinks is fair(which is often incorrect).

We also gather all the evidence other organisations might have on the incident such as reports from the police or the Health and Safety Executive in support of your claim.

No win no fee personal injury solicitors

The expression “No Win – No Fee” is often used in personal injury cases.  It is used as a way of funding a compensation claim where the accident victim does not have the means to pay for the costs involved as the case progresses. 

A number of solicitors are prepared to handle personal injury cases on a “No Win – No Fee” basis but very few are able to offer their clients complete protection if the case is unsuccessful. 

In that event, the client could end up being liable for many thousands of pounds in legal expenses or the case won't be fully investigated and therefore likely to under-settle.

Compensate 'no win no fee' funding

Digby Brown has its own funding company, Compensate, which provides the funding to allow the case to be fully investigated, employ the best experts surrounding the circumstances of the accident and/or injuries sustained and where and if necessary go to court.

If for whatever reason the case is unsuccessful, Compensate pays all your legal expenses and those of your opponent – you pay nothing

On average our clients receive over 3 times the pre-litigation offer

Because of Compensate funding Digby Brown's success rate is extremely high and on average our clients receive three times the pre-litigation offer.

In the event the case is successful, a small percentage of your damages will be deducted with VAT to pay for this service. The percentage which Compensate will charge depends on the degree of risk involved. We believe that this is the fairest method of giving clients access to justice whilst ensuring their cases are fully investigated, prepared and funded.

Don’t take our word for it, just read many of the court decisions and case studies on our website, or watch Joanne's story.

Beware of compensation offers which may be too good

We know you will have seen many adverts offering 100% compensation or telling you that you will not lose any of your compensation, however we believe there are a number of problems with companies that do this.

  • How do they make their money if they don’t charge you anything?
  • If they aren’t taking any money from you, the client, what incentive do they have to ensure you receive the right level of compensation, appropriate to the injuries you have sustained?
  • Fully preparing a case, finding out exactly what happened and what the consequences of your injuries may mean in the long term, is expensive, how do they do this properly?
  • If they aren’t fully preparing these cases will they just accept the first offer they are given on your behalf by the Insurance company?
  • It makes simple business sense, the less work they do the higher their profit margin is - they simply have no incentive to work harder on your behalf.
  • These adverts in the main are from English firms on national television which operates in a different way and therefore wouldn’t apply to a Scottish person.

We know from the many client cases we mandate from other firms of solicitors (in the main at the request of the client who is extremely unsatisfied with the service received for the other firm) that many shortcuts are taken in preparation and that the first offer received is being recommended for acceptance, regardless of the value. 

Getting something for nothing is usually the first sign of poor service.

Correct level of compensation with Digby Brown

Our experience and statistics show time and time again we will achieve the correct level of compensation which will be substantially more than the insurer is initially prepared to offer.

Even after we have deducted our percentage as a success fee you will gain considerably more than you would have achieved using a 100% compensation model.

Contact Digby Brown's personal injury solicitors

We have offices across Scotland in Glasgow, Edinburgh, Dundee, Kirkcaldy, Inverness, Aberdeen and Ayr.

For further information about no win no fee, or anything else, call us on 0333 200 5925 or fill in our enquiry form below and someone will get back in touch with you.

Common causes of public transport accidents

No one sets out to cause a crash or injure the passengers they are transporting and most of the causes of these incidents are due to failures by others on the roads but other factors do come into play:

Adverse weather - all transport providers have a duty of care for passengers. We have witnessed numerous bus accidents where the operator should not have set out due to the road conditions. Ferry operators, for example, need to pay attention to the wind speed and sea swells. If they decide to set off in spite of these known risks, then they may be negligent.

Human error – sometimes the driver of a vehicle may fail to meet the standards expected of them. For example, if a taxi driver takes their eye off the road, this may result in a collision.

Poor systems of work –train operators may find themselves liable if, for example, they continue to let passengers continue to board a crowded train carriage.

Defective equipment – imagine that a company has not carried out routine (but vital) maintenance to its buses and this has resulted in a mechanical failure that resulted in a crash. This would arguably make them negligent and liable for any compensation owed to you.

All these factors play a part in investigating your claim and accessing justice.

The above holds true if you suffered a serious trauma – like a head or spinal cord injury – or if your accident happened abroad. Digby Brown has the right specialists to help no matter what the circumstances are and no matter how you were injured.

In one case from Ayr, our client was left suffering PTSD after his bus he took a corner too fast and ended up in a ditch. But we were able to secure him fair compensation as well as provide access to specialist mental health support.

In another high-profile case, we acted for dozens of holiday makers who were injured in Tenerife. They were being transported on a bus from an aeroplane to the terminal building when the bus crashed into a baggage lorry. Our Foreign & Travel Team, who specialise in accidents abroad, were able to secure damages for everyone who raised a case with us.

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Passengers on a bus

Free legal advice about public transport claims

If you have been injured in an accident when using public transport, we would encourage you to get in touch for legal advice about where you stand and if you can make a claim.

Call us to speak to a legal advisor or fill in our online enquiry form and a legal advisor will call you back.

0333 200 5926

Monday to Friday: 8am - 7pm 

Saturday and Sunday: 12pm - 4pm

(Please note, local rate, even from mobile)

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Complete our enquiry form and we will strive to reply within 24 hours

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