Mission Statement - Digby Brown Solicitors
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Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one Respect 
  • Treating everyone with courtesy 
  • Listening to people's opinions 
  • Understanding everyone is different and valuing the difference 
  • Welcoming new members of the team and making an effort to understand their role 
  • Remembering that we all have a life beyond work 
  • Developing relationships with clients and colleagues based on openness, trust, mutual  respect and integrity

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1282 reviews
previous
  • They did everything you would want solicitors to do; they listened, they communicated and they made me...
    Greig Harris - 14 Aug 2018
  • Like to say first class treatment all the way from Gillian mccarron and her team glasgow fantastic...
    Jane - 11 Aug 2018
  • Thanks to Simon Hammond and his excellent team for their hard work. Would recommend Digby Brown Solicitors.
    Mr Ferguson - 10 Aug 2018
  • My daughter of 2 was involved in an accident from company negligence. I wasn’t sure how to approach...
    K RF - 06 Aug 2018
  • After my daughter was injured, I didn’t know where to turn. Was recommended Digby Brown , and I must...
    yvonne bruce - 02 Aug 2018
  • My case was looked after by Catriona Headley of Digby Brown and I was completely satisfied with the careful,...
    Michael Barnes - 30 Jul 2018
  • I had the pleasure of dealing with Gail Mcginn in the Edinburgh office. 2 years ago our life changed...
    Nicola Jarvie - 30 Jul 2018
  • Excellent throughout the claims process. Very understanding solicitor.
    Brian Grant - 29 Jul 2018
  • I had the pleasure of dealing with Abigail from the kirkcaldy office during my claim. She was professional...
    Elaine Johnston Watt - 26 Jul 2018
  • Amazing support from start to finish very professional
    Andrew Cottom - 24 Jul 2018
  • Were very helpful in guiding me through my case. Was pleased with the results went above and beyond at...
    Chad - 24 Jul 2018
  • Went out of their way to assist me would definately recommend Digby Brown
    Carol - 20 Jul 2018
  • Could not thank Ryan Smith and Digny Brown enough for their time and support throughout my case
    Mike Welsh McCormack - 18 Jul 2018
  • Fantastic service from start to finish. Thanks to Karen Currie from the Glasgow Office for keeping me...
    Mark Casey - 18 Jul 2018
  • I only have praise for Digby Brown. Their sensitivity, understanding and professionalism are second to...
    Eileen Norman - 15 Jul 2018
  • I was hit by a untraceable vehicle during March 2017 I had mild injurys to my foot and leg and i could...
    James Robertson - 13 Jul 2018
  • I would highly recommend, very happy customer.
    Communication was excellent I was kept up to date at all...
    Customer - 11 Jul 2018
  • Very professional company. Made everything easy. Constantly in contact explaining what was happening...
    Joanne - 11 Jul 2018
  • I dealt with Gail from Digby Brown who made my dealings extremely simple. She taken details of my situation...
    Craig Swift - 10 Jul 2018
  • Christina my solicitor supported me all the way through my claim. She made it clear that I wad important...
    Linda Good - 10 Jul 2018
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