Mission Statement - Digby Brown Solicitors
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Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1419 reviews
previous
  • Excellent service from digby brown, Gail handled the claim professionally and I was always kept up to...
    Laura - 15 Feb 2019
  • I would highly recommend Digby Brown especially Lynne Kerr who dealt with my case always keeping me informed...
    Helen Johnston - 14 Feb 2019
  • Jennifer @ Digby Brown is so amazing and helped me very step of the way in my case . She kept me fully...
    Ms Lynn McCourtney - 14 Feb 2019
  • Amazing service I had never been in a situation like this before and wasn’t even sure about applying...
    Emma - 13 Feb 2019
  • Claire Thomson from Digby Brown Kirkcaldy done my claim, she done great, would recommend.
    Dwayne rowe - 11 Feb 2019
  • Exceeded my expectations, very good service.
    James - 05 Feb 2019
  • I highly recommend Digby Brown Solicitors to anyone who has been unfortunate to have experienced an accident...
    Marion Taylor - 29 Jan 2019
  • Excellent service from Digby Brown Jennifer who dealt with my case was brilliant form start to finish...
    Roseann Allan - 28 Jan 2019
  • I have no reservations what so ever in recommending Digby Brown Solicitors to anyone. Craig the solicitor...
    Sandra Brown - 28 Jan 2019
  • i would highly recommend Digby Brown to any one who may need a solicitor. From first meeting with Wendy...
    Ann - 24 Jan 2019
  • I am very happy choosing Digby Brown and will recommend 100%. Mr Donald Mackay took my case. As a student,...
    Mariela Bankova - 24 Jan 2019
  • Outstanding, proffesional, courteous, great communication and overall an exemplary service.Aleays updated...
    JOHN - 24 Jan 2019
  • First class service and result Excellent cooperation
    Elspeth - 24 Jan 2019
  • My lawyer was Hollie Dilasser in Edinburgh and she was amazing! In constant contact, so helpful, and...
    Alison Pilkington - 23 Jan 2019
  • Great service 👍
    James - 23 Jan 2019
  • An easy pleasurable experience with good advice. Thank you
    james Jackson - 23 Jan 2019
  • Digby brown handled my claim and got a satisfactory result. Well done would recommend them to all
    Harry Heritage - 23 Jan 2019
  • I approached Digby Brown after being knocked down on a pedestrian crossing and on the recommendation...
    Anonymous - 22 Jan 2019
  • really great service highly recommended specialy Magdalena Wlochal-Suchara
    Ella J - 21 Jan 2019
  • I would recommend Digby brown to anyone they will help you in every way they can 😊
    William - 19 Jan 2019
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