Mission Statement - Digby Brown Solicitors
03332005926
(local rate, even from a mobile)

Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1466 reviews
previous
  • After my cycling accident, I would like to thank David McGowan for the sensitive and professional manner...
    G Hudson - 24 Apr 2019
  • excellent professional friendly service from start to finish
    Ann Marie Birnie - 22 Apr 2019
  • I would like to thank Chantelle Robertson for her manner ,knowledge and her honesty in dealing with my...
    ROBERT BURLEIGH - 18 Apr 2019
  • Excellent service and attention to detail I recommend you to all my friends and family Thanks
    Sarah - 17 Apr 2019
  • I was unfortunate to be in an accident where someone went in to the back of me when stationary at a set...
    Suzanne Rodger - 16 Apr 2019
  • Lee murray, senior solicitor from digby brown Ayr office is an outstanding lawyer. His service was first...
    Darren Payne - 13 Apr 2019
  • Digby brown- solicitor Adelle walker
    This company and my solicitor were fantastic and all staff were...
    Kate Pryde - 10 Apr 2019
  • I would recommend Digby Brown Solicitors to anyone if they need to sue for compensation, as the solicitors...
    Mrs J MacKie - 10 Apr 2019
  • Very responsive and kept me up to date with advice and timescales. Very happy with the outcome.
    Thank...
    Marion - 10 Apr 2019
  • Suffered back pain due to being knocked over by an irate farmer on a farm vehicle. Digby Brown (Edinburgh...
    MR JAMES MENIGALL - 08 Apr 2019
  • Excellent service in getting my claim sorted.
    Joan - 04 Apr 2019
  • I was delighted with the service that Joanne McLaren of Digby Brown provided for me recently. She fought...
    Miriam Campbell - 03 Apr 2019
  • I found Digby Brown very professional, friendly and always available to discuss my case.
    Scott - 03 Apr 2019
  • Digby brown were excellent in solving my accident claim. The service was 1st class and they kept me informed...
    William campbell - 03 Apr 2019
  • Kristy at Digby Brown took charge of my case.. she informed me of every step and we had a great outcome.
    Very...
    Karen Ligertwood - 03 Apr 2019
  • Kept me updated on every thing that was going on with no hassle
    Jock Turnbull - 03 Apr 2019
  • Excellent job
    Jacek - 03 Apr 2019
  • Very helpful from start to finish Always kept me informed Great service
    Miss Pauline Tonks - 03 Apr 2019
  • i found Digby Brown very professional, prompt with providing information, and also patient with my endless...
    Murray Doyle* - 03 Apr 2019
  • Extremely helpful and professional throughout.Always kept me up to date from day 1 to the very end.strongly...
    Gillian roy - 28 Mar 2019
next