Mission Statement - Digby Brown Solicitors
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Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one Respect 
  • Treating everyone with courtesy 
  • Listening to people's opinions 
  • Understanding everyone is different and valuing the difference 
  • Welcoming new members of the team and making an effort to understand their role 
  • Remembering that we all have a life beyond work 
  • Developing relationships with clients and colleagues based on openness, trust, mutual  respect and integrity

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1379 reviews
previous
  • Very good service from this firm especially Louise Moffat. Can’t thank her enough for all the help...
    Michael Thomson - 12 Dec 2018
  • We worked with Ryan from digby brown Kirkcaldy and we could not fault him one bit. Always communicating...
    Karen & Darren - 07 Dec 2018
  • I had Claire Thomson from Kirkcaldy Digby Brown. Couldn’t ask for a better solicitor she got me a better...
    Caitlin Lawrence - 04 Dec 2018
  • Fantastic service. Jennifer made the whole process straightforward and took the stress out of it. Was...
    Gillian - 03 Dec 2018
  • A reassuring and professional legal service. If you\'re unlucky enough to be involved in an accident,...
    Douglas - 28 Nov 2018
  • It was made very easy for me, would recommend to anyone.
    Stuart Parker - 27 Nov 2018
  • Excellent support and service
    Margaret - 26 Nov 2018
  • Very honest n reliable firm straight to the point of actions very pleased with there work they have conducted...
    Bm1983 - 24 Nov 2018
  • Exellent company to work with
    Billy frew - 23 Nov 2018
  • My claim was made easy for me. No hassle at all few simple phone calls. Overall happy with my injury...
    Gary Smith - 23 Nov 2018
  • I didn’t have a single problem the whole way through my claim, everything was explained perfectly and...
    Thomas - 23 Nov 2018
  • I have been very happy with this company Digby Brown. They were very professional and thorougher in the...
    JohnO'Shea - 22 Nov 2018
  • Fantastic from Start to Finish... Very thorough with Everything.. Highly Recommend Digby Brown Solicitors...
    Jason - 22 Nov 2018
  • Great service all round
    Mark - 22 Nov 2018
  • Digby Brown were my solicitors after a motorcycle accident and I cannot recommend them enough. Always...
    Darryl - 22 Nov 2018
  • Entirely satisfied with the service provided by Digby Brown Solicitors. From first encounter to the...
    Bill Stewart - 22 Nov 2018
  • Could not be more delighted with the service given by Digby Brown. They kept me apprised of all information...
    Steven - 22 Nov 2018
  • They were a great help, and at all times I felt confident that everything was being expertly handled....
    George - 22 Nov 2018
  • Digby Brown solicitor Kate dealt with a car crash claim of mine she was very efficient and made sure...
    Jenna - 22 Nov 2018
  • helpful, informative and fast service. Pleased with result. Would recommend them and definitely use again!
    Terence - 22 Nov 2018
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