Mission Statement - Digby Brown Solicitors
03332005926
(local rate, even from a mobile)

Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one Respect 
  • Treating everyone with courtesy 
  • Listening to people's opinions 
  • Understanding everyone is different and valuing the difference 
  • Welcoming new members of the team and making an effort to understand their role 
  • Remembering that we all have a life beyond work 
  • Developing relationships with clients and colleagues based on openness, trust, mutual  respect and integrity

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1313 reviews
previous
  • Decided to contact them after a recommendation. Constantin was very pleasant to deal with, quick to update...
    Chris Quirk - 10 Oct 2018
  • Went with someone’s recommendation, and gillian did not let down, Can’t thank her enough she was...
    Savannah Sellars - 04 Oct 2018
  • Jennifer was fantastic dealing with my case never gave up hope in the 4 years and finally won thank you...
    Lauren Grubb - 01 Oct 2018
  • good!!!!!!!!!!!!
    Daniel - 30 Sep 2018
  • Gail McGinn was very professional from start of process to finish. Explaining everything clearly and...
    M Black - 25 Sep 2018
  • Had dealt with my personal injury claim which has spanned over a number of months. Couldn\'t fault the...
    DHERD - 25 Sep 2018
  • Digby Brown handled my case very professionally from start to finish and I have no hesitation in recommending...
    Customer - 25 Sep 2018
  • Digby Brown dealt with myself and my mum after we were in a car accident that wasn\'t our fault last year....
    Kaye Lindsay - 24 Sep 2018
  • I was knocked off my bicycle last year, I had my Britsh Cycling Insurance, was told to contact Digby...
    Paul Lynch - 20 Sep 2018
  • I contacted Digby Brown edinburgh for help regarding neglect of care of my late mother , fantastic service...
    Niki Naki Noo Noo - 19 Sep 2018
  • Professional help and advice, honest opinion and well done prediction, that\'s everything what made me...
    Agnieszka - 17 Sep 2018
  • Where great done everything for me kepted me in the loop with everything
    Robbie - 17 Sep 2018
  • i cannot fault these solicitors they helped me settle a car accident claim after nothing but problems...
    Lorraine - 17 Sep 2018
  • Szybka i profesjonalna pomoc ze strony Digby Brown. Podejście do klienta na bardzo wysokim poziomie....
    Jacek - 17 Sep 2018
  • I looked into a few companies before picking Digby Brown but one of the key factors was that they came...
    Craig brown - 17 Sep 2018
  • Things was really slow to begin with but then got a call from kimberley to say she was now taking my...
    John - 17 Sep 2018
  • Very professional service and advice throughout a complicated case. Thank you so much for all the help...
    Iain ross - 17 Sep 2018
  • Very good lawyers competent and worth recommending.
    Adam Muraszko - 17 Sep 2018
  • First class say no more
    ewen - 17 Sep 2018
  • First of all I would like to thank Chris Ritchie from the Dundee office he’s been very helpful and...
    Martin - 13 Sep 2018
next