Mission Statement - Digby Brown Solicitors
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Client receiving legal advice from personal injury solicitor at Digby Brown

Digby Brown's Mission Statement

Our mission is

  • To be recognised as the leading pursuer personal injury practice in Scotland;
  • To provide access to justice for victims of accidents by the use of legal expertise, an innovative approach to litigation funding, excellent client care and the use of cutting edge technology; 
  • To be an 'employer of choice' which invests in the training and development of its staff, supporting and encouraging them to realise their full potential.

Our Values

In establishing and communicating our mission statement Digby Brown has set out what it aims to achieve and its criteria for success.  The next step we have taken is to consider the way we operate from day to day, our values and their impact on achieving our mission.

Our four core values are: professionalism; integrity; compassion and respect

What our values mean to us: 

Professionalism 

  • Taking pride in adopting the right approach 
  • Aiming to be the best and get the best possible result
  • Technical excellence and attention to detail
  • Placing high expectations on ourselves and others
  • Ensuring our processes are consistent and deliver quality results
  • Taking on board feedback and improving
  • Enthusiastically encouraging colleagues to do well and joining in their success
  • Learning and sharing knowledge and ideas 

Integrity 

  • Putting the clients' interests above our own 
  • Always being honest, trustworthy and ethical in our conduct: a) with clients b) with colleagues  and c) the outside world
  • Being true to the values that guide our day to day decisions 
  • Being reliable and consistent in our approach and dealings with others
  • Helping to foster a culture of mutual respect 

Compassion 

  • Taking the time to understand our clients’ needs and perspectives and those of each other 
  • Fully committing ourselves to getting the best possible outcome for the client 
  • Resilience in overcoming barriers put in place by others to hinder the right result
  • Shaping and managing our clients' expectations and challenging them when necessary 
  • Doing what we can to make the clients' experience a positive one

Respect

  • Treating everyone with courtesy.
  • Listening, really listening to people's opinions
  • Understanding everyone is different and valuing the difference.
  • Welcoming new members of the team and making an effort to understand their role.
  • Remembering folk also have a life beyond work.
  • Developing relationships with clients and colleagues based on openness, trust, mutual respect and integrity.


based on 1540 reviews
previous
  • I would definitely recommend this company as their service and help was wonderful. I was dealing with...
    KAYLEIGH Mc - 24 Jun 2019
  • Helped me in my situation
    John - 22 Jun 2019
  • Couldn\'t be more happier with the experience with my lawyer. When i explained what i needed i could tell...
    Lynne Mccabe - 19 Jun 2019
  • Couldn\'t of had a better experience. If you can get lawyer I would definitely recommend going with Louise...
    Mark Murphy - 12 Jun 2019
  • Jennifer and Didby Brown were very helpful. They guided me through the whole process and keep in touch...
    Derek - 12 Jun 2019
  • I was recently involved in a non-fault road collision in which i suffered an injury to my shoulder, so...
    Michael Mcguire - 12 Jun 2019
  • Would recommend Digby Brown to friends and family if they had an unfortunate accident friendly and helpful...
    daniel nevin - 11 Jun 2019
  • From start to finish Digby Brown were right behind you. Very helpful.
    Trevor - 11 Jun 2019
  • I would have absolutely no hesitation in recommending Digby Brown Solicitors, to any
    future clients.
    The...
    Mr F Mquarrie - 10 Jun 2019
  • excellent service and good communication
    Mary - 08 Jun 2019
  • I\'m so glad I picked Digby Brown in regard to my injury claim. Andrew Bergin (Glasgow) was so professional...
    Demi - 08 Jun 2019
  • From my first initial on line enquiry to settlement, an uncomplicated, friendly and dedicated service,...
    fraser - 07 Jun 2019
  • I was delighted with the service that I received from the staff of Digby Brown when I had to pursue a...
    Isobel - 07 Jun 2019
  • I would recommend Digby Brown at every opportunity from our initial meeting to the finalisation of the...
    Stephen G McCann - 07 Jun 2019
  • They kept me informed of the progress of my case and were good at communicating legal stuff.
    John - 06 Jun 2019
  • Very helpful and professional service with a personal touch. Kept me up to date throughout the process...
    Scott - 06 Jun 2019
  • Fantastic service .
    Stuart - 06 Jun 2019
  • Fantastic service, above and beyond and always make you feel important well alistar does anyway very...
    Charlene - 06 Jun 2019
  • Fast and efficient service
    Stewart Brown - 06 Jun 2019
  • A pleasure to deal with. Very helpful and constantly in contact with updates. Highly recommended.
    Customer - 06 Jun 2019
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